Online Platform Team Leader Trainee
4 weeks ago
The Online Platform Team Leader Trainee supports the daily operations of e-commerce platforms while undergoing structured training to become a full Team Leader. This role focuses on platform management, sales performance monitoring, team coordination, and process improvement to ensure smooth online operations and achievement of sales targets.
Key Responsibilities
Platform Operations
- Assist in managing daily operations across e-commerce platforms (product listings, pricing, promotions, and stock updates)
- Monitor platform dashboards, sales performance, traffic, and conversion rates
- Ensure compliance with platform policies, guidelines, and seller standards
Team Support & Coordination
- Support and guide platform staff (CSR, order handlers, content listers, etc.)
- Help assign daily tasks and monitor team productivity
- Act as a bridge between team members and the supervisor/manager
Sales & Campaign Support
- Assist in planning and executing platform campaigns, flash sales, and promotions
- Track campaign results and prepare basic performance reports
- Coordinate with marketing and creatives for banners, ads, and product content
Customer & Order Management
- Help oversee order processing, cancellations, returns, and refunds
- Escalate customer issues and platform-related concerns when needed
- Ensure high customer satisfaction and fast response times
Reporting & Improvement
- Prepare daily/weekly sales and operational reports
- Identify issues affecting performance and suggest improvements
- Learn and apply best practices for platform growth and team management
Training & Development
- Undergo hands-on training in platform management and leadership
- Learn team supervision, performance tracking, and problem-solving
- Prepare to take on full Team Leader responsibilities after the training period
Qualifications
- Bachelor’s degree in Business, Marketing, Management, or related field (preferred)
- Experience in e-commerce operations is an advantage (internship or entry-level accepted)
- Familiarity with online selling platforms (Shopee, Lazada, TikTok Shop, etc.)
- Basic knowledge of Excel/Google Sheets and reporting tools
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