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Customer Service Associate

9 hours ago


Quezon City, Philippines J-K Network Services Full time

Company Profile: A leading professional services organization with more than 30 years of operations in the Philippines, serving business and institutional clients across close to 30 global markets.

Position: Customer Service Associate (Hybrid)
Industry: BPO
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 – Php 40,000 (Negotiable based on experience)
Work Set Up: Hybrid
Training Period: Onsite

Benefits:
✨Comprehensive HMO coverage with up to 2 dependents
✨Retirement savings plan
✨Medical reimbursement program
✨Life and health insurance coverage
✨Leave Credits

Benefits:
✨Open to candidates without a bachelor’s degree
✨Minimum of 2–3 years BPO / call center experience
✨Willing to work on a rotational schedule
✨Open to face-to-face interviews when required
✨Willing to complete onsite training

Job Responsibility:
✨Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
✨Provide accurate information regarding products, services, policies, and procedures.
✨Resolve customer issues, complaints, and requests in a timely and professional manner
✨Follow up with customers to ensure issue resolution and customer satisfaction.
✨Process refunds, returns, cancellations, and adjustments according to company policies.

Recruitment Process
✨Onsite Assessment
✨Phone Interview (HR)
✨Operations Interview (Onsite)
✨Reference Validation
✨Offer Stage