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Call Center Travel Sales Trainer
4 weeks ago
Start Date: ASAP
Nature Of The Account: Travel Sales
Type of Support: Voice
Work Arrangement: 100% Onsite
Shift Schedule | Rest Days: Night Shift
Educational Requirement: At least 2nd year completed
Work Experience:
Minimum of 3 years total experience (At least 6 months to 1 year as a Trainer)
Must have experience in handling sales campaigns.
Tools: Salesforce, PPT, Coaching & Mentoring, Microsoft Office
New Hire classes: Training delivery, Individual and Co-facilitation, Reporting
Non-New Hire: Floor support, Coaching, Training Needs analysis/training needs information, Work with Quality and Ops, Calibrations
Responsibilities:
Needs Assessment: Identify skill gaps and training needs through surveys, interviews, and performance analysis.
Curriculum Development: Design and create training materials, including presentations, handouts, and online resources.
Training Delivery: Facilitate training sessions, workshops, and seminars using various methods.
Evaluation and Feedback: Assess the effectiveness of training programs through feedback mechanisms and performance monitoring.
One-on-One Coaching: Provide individualized guidance and support to employees.
