Bilingual CSR Thai speaker

2 weeks ago

Manila, National Capital Region, Philippines First Power Solar Inc. Full time
Respond to customer inquiries chat and messaging platforms in both Thai and English.

Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Understand company products/services to effectively answer questions and resolve concerns.

Document customer interactions, transactions, comments, and complaints accurately.

Collaborate with other departments to ensure customer issues are resolved quickly and accurately.

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