CSR - Office-Based, No Experience Needed

4 weeks ago

Manila, National Capital Region, Philippines Caldwell Communications Full time
Job Summary:

We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedulstomer inquiries through assigned channels (voice or non-voice)

• Provide accurate and timely information on products, services, or account concerns

• Handle complaints or issues while maintaining professionalism

• Document each interaction in the system accurately

• Comply with company protocols and service standards

• Collaborate with internal teams to resolve escalated concerns

• Meet daily and monthly performance targets

Qualifications:

• At least 18 years old

• High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate

• With or without BPO/call center experience

• Excellent communication skills

• Willing to work onsite in Metro Manila

• Open to shifting schedules including night shifts, weekends, and holidays

• Able to work in a fast-paced, team-oriented environment

Working Conditions:

• Office-based, full-time position

• Extended periods of sitting and computer usage

• Standard use of headset and other call handling tools

• Regular supervision, coaching, and performance monitoring

• Structured and metrics-driven work environment

What We Offer:

• Competitive Salary (depending on the assigned account)

• HMO coverage from Day 1

• Night differential pay

• Paid vacation and sick leaves

• Overtime and holiday pay

• 13th month pay

• SSS, PhilHealth, and Pag-IBIG contributions

Why Join Us?

• Entry-level friendly — start your career with us

• We accept applicants with various educational backgrounds

• Training and tools will be provided onsite

• Stable company with competitive salary and full benefits

• Be part of a supportive and professional team

If you're looking for a stable career with long-term growth and you're ready to take the first step, APPLY TODAY. We welcome fresh talents and experienced professionals alike. Start your journey with us.

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