Call Center Agent

7 days ago


Tagbilaran City, Philippines Lexie Staffing And Business Consulting Full time

A customer service representative (CSR) helps customers by providing information, addressing concerns, and resolving issues: Customer support: Provide information about products and services, and answer questions Problem resolution: Troubleshoot issues and find solutions Escalation: When needed, escalate issues to the right internal teams Feedback: Collect customer feedback and document solutions Follow up: Check in with customers to ensure satisfaction Sales: Generate sales leads and attract new customers Processing: Process orders and returns Communication: Work with customers by phone, email, chat, or remotely.CSRs should have strong communication, problem-solving, and interpersonal skills. They should also be able to multitask, work well with others, and remain calm and professional.


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