Maritime and Shipping Team Lead

11 hours ago

Pasay, Philippines J-K Network Services Full time

COMPANY PROFILE: A maritime / logistic industry group specializing in maritime services, shipping, and vehicle logistics. It offers technical and logistics solutions, and marine products. This company established year for over 136 years ago.

Position: Maritime and Shipping Team Lead (Online Interviews)
Company Industry: Maritime Company
Work Location: Pasay City
Work Schedule: Monday-Friday
Salary: Php50,000-Php65,000
Work Set Up: Onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO
✨Vacation Leave
✨Sick Leave
✨13th Month Pay

JOB REQUIREMENTS:
✨ Bachelor’s degree holder
✨ With at least 3-5 years’ experience from ships agency or relevant shipping experience
✨ Amenable to attend interviews
✨ Amenable to work onsite
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Assist the Hub Agency Manager in implementing Hub Agreements and ensuring timely appointment handling and smooth port call execution.
✨Coordinate closely with Operations teams and agents to meet customer expectations and manage DA requirements effectively.
✨Support the coaching, training, and performance development of Hub and Ships Agency Customer Service staff.
✨Provide ships agency support to customers, the Hub team, and Sales, including the resolution of operational issues.
✨Leverage customer insights to promote agency services and contribute to Hub Agreement pricing in collaboration with Sales.
✨Maintain accurate agency agreement information in internal IT systems while ensuring compliance with regulatory requirements.
✨Work closely with Sales and Key Account Managers to fulfill contractual commitments and support sales targets.
✨Handle investigations, disputes, complaints, and manage KPI reporting as required..

RECRUITMENT PROCESS: (ONLINE)
✨ Initial Interview
✨Final Interview
✨Job Offer

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