CSR - Collections Specialist

1 week ago

Baguio, Philippines EFlexervices Full time

In this role, you will be responsible for….

What you'll be doing
● Managing the complete collections cycle for assigned accounts, from initial outreach through resolution or escalation
● Crafting professional, clear email communications to customers regarding past due balances, payment plans, and account status
● Maintaining detailed account notes documenting all customer interactions, commitments, and next action plans with specific follow-up dates
● Making independent judgment calls on when to escalate complex disputes, payment issues, or at-risk accounts to management
● Reviewing signed contracts for accuracy and identifying discrepancies that may impact billing inquiries
● Proactively monitoring aging reports and completing weekly reviews of delinquent accounts to prioritize collection efforts
● Responding to customer inquiries in Service Cloud with empathy and professionalism while protecting company interests
● Collaborating cross-functionally with Sales, Support, and Billing teams to resolve billing issues and prevent future disputes
● Contributing to process improvements and assisting with special projects as needed
Qualifications

Required:

● 2+ years of collections or accounts receivable experience, preferably in SaaS or subscription-based business
● Proven ability to work independently with minimal supervision and meet collection targets
● Excellent written communication skills with experience crafting professional, persuasive customer emails
● Strong attention to detail in maintaining accurate, comprehensive account documentation
● Sound judgment in escalating issues appropriately—knowing when to persist and when to elevate
● Experience reviewing contracts and resolving billing disputes
● Proficiency in Excel/Google Sheets for analysis and reporting
● Experience with payment processing platforms or billing systems
● Comfortable navigating ambiguity and making decisions with incomplete information
Nice to have:
● Experience with Salesforce CRM and Service Cloud ticketing system
● Familiarity with SaaS billing models
Nice to have:
● Experience with Salesforce CRM and Service Cloud ticketing system
● Familiarity with SaaS billing models
Nice to have:
● Experience with Salesforce CRM and Service Cloud ticketing system
● Familiarity with SaaS billing models

Nice to have:
● Experience with Salesforce CRM and Service Cloud ticketing system
● Familiarity with SaaS billing models

  • CSR - Collections Specialist

    1 week ago

    Baguio City, Philippines EFlexervices Full time

    In this role, you will be responsible for…. What you'll be doing ● Managing the complete collections cycle for assigned accounts, from initial outreach through resolution or escalation ● Crafting professional, clear email communications to customers regarding past due balances, payment plans, and account status ● Maintaining detailed account notes...

  • Billing Specialist

    4 weeks ago

    Baguio, Philippines eFlexervices Full time

    Who we are: eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just...

  • AR Follow-up Specialist | Work from Home

    4 weeks ago

    Baguio, Philippines Connext Global Solutions Inc Full time

    The AR Follow Up Specialist is responsible for managing and resolving claim denials, discrepancies, and appeals while ensuring accurate and timely payment processing. This role involves direct communication with insurance providers and clients to follow up on outstanding balances, process payments, and maintain accurate financial records. Job Description...

  • Billing Specialist

    1 week ago

    Baguio City, Cordillera, Philippines eFLEXervices, Inc. Full time ₱250,000 - ₱500,000 per year

    Who we are:eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...

  • Human Resource Specialist

    2 weeks ago

    Baguio City, Cordillera, Philippines Napintas Logistics and Distribution,Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Employee Relations Specialist will be responsible for managing and improving the relationship between employees and the organization within the FMCG industry. This role will support the company's efforts to foster a positive workplace environment, address employee concerns, and ensure compliance with company policies and labor laws. The ER Specialist...

  • Freelance Automotive/Mechanical Engineering

    4 weeks ago

    Baguio, Philippines Mindrift Full time

    Freelance Automotive/Mechanical Engineering - QA / AI Trainer 6 days ago Be among the first 25 applicants This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English proficiency. At Mindrift, innovation meets...

  • Tax Accountant

    2 weeks ago

    Baguio, Philippines Jollibee Group of Companies Full time

    Select how often (in days) to receive an alert: Please note: This listing is for talent pooling purposes. We’ll be in touch should a suitable vacancy become available TheTax Accountant is responsible for the collection of tax-related information, reporting to taxation authorities at the local and national levels in a timely manner, and alerts management...

  • Key Accounts Specialist

    2 weeks ago

    Baguio P, Philippines Batzam Sales Distribution Incorporation Full time ₱192,000 - ₱216,000 per year

    Job description:We are looking for a results-driven BOOKING SALESMAN who will play a key role in driving sales growth, merchandising, and managing customer relationships. This role requires a proactive individual who can achieve sales targets, expand business opportunities, ensure timely account receivables, and maintain excellent in-store product...

  • Tax Accountant

    2 weeks ago

    Baguio City, Cordillera, Philippines Jollibee Full time ₱900,000 - ₱1,200,000 per year

    Please note: This listing is for talent pooling purposes. We'll be in touch should a suitable vacancy become availableThe Tax Accountant is responsible for the collection of tax-related information, reporting to taxation authorities at the local and national levels in a timely manner, and alerts management any tax impact or risks observed or encountered for...