BPO Quality Assurance Specialist

TheQuality Assurance Analystis responsible for monitoring, evaluating, and improving member interactions to ensure compliance, accuracy, empathy, and professionalism. The role identifies performance trends, coaching opportunities, and process improvements to support a consistently high-quality member experience aligned with organizational standards and...

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Quality Assurance Analyst who will be working with Connext's Client in the United...

The Senior Quality Assurance (QA) Specialist has extensive experience and background in applied QA in an Internet, software, or media development environment. The Senior QA Specialist is responsible for fostering a strong relationship with other CM departments and our clients. In addition, the Senior QA Specialist is a key resource on high risk, high...

Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality...

About usInvictus Food Products Corporation (IFPC) is a leading food processing manufacturing company based in San Fernando, Pampanga. We specialize in producing a wide range of high-quality condiments, including mayonnaise, catsup, hot sauce, sweet chili sauce, tomato sauce, peanut butter, and more.At IFPC, we are committed to more than just excellence in...

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...

Responsibilities:High performance delivery on all quality parameters.Audit calls/chats/email interactions on product/process, Communication and soft skills parameters.Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.Data analysis and creation of designated...

Must be a graduate of BSN or any allied courseAt least three (3) years of experience in Quality Assurance, Customer Service role, and supervisory or leadership role.With knowledge in ISO 9001 Documentation, Leadership Training, Problem Solving Tools and Techniques, QC tools, process analysis, 7S and 8D, Customer Service Training, Leadership TrainingWith...

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...

Quality Assurance Specialist, Copy Editing San Jose Overview As a Creative QA Specialist, you will check and ensure the quality of all creative work, such as ads, marketing campaigns and design materials. You will work closely with our creative teams to make sure everything is accurate, consistent and meets our brand standards. Responsibilities Review...