Sales Operations Specialist

Job Overview:

We’re seeking a highly organized, detail-oriented Sales Operations Specialist to support our customer, sales, and product operations. You will work closely with our sales, product, and customer support teams.

You will help keep our CRM updated, screen and process new customer inquiries, manage customer data, support light product inquiries, and assist with lead generation and reporting.

Core Responsibilities:
1. CRM & Customer Data Management
- Maintain and update customer records across CRM (NetSuite) and Shopify
- Perform routine data hygiene (duplicates, missing fields, formatting, accuracy checks)
- Tag accounts correctly (B2B opportunity tiers, price lists, status changes)
- Assist with onboarding new companies/locations and managing user access

2. Account Setup & Customer Processing
- Process new trade/customer program signups, validate business details, and assign the correct tags/discount structure
- Assist with lead routing, status updates, and follow-up flags
- Coordinate with sales reps on customer notes, documentation, and account completeness

3. Reporting & Admin Support
- Build and maintain simple weekly reports (signups, activity logs, follow-up status, data completeness)
- Pull data for sales and product leadership when requested
- Help maintain product spreadsheets, pricing files, or basic catalog data updates

4. Lead Generation & Research
- Identify prospective B2B accounts (builders, contractors, designers, landscapers)
- Populate lead lists with accurate contact info
- Track outreach status and results in the CRM
- Conduct light market or vendor research as needed

5. Customer Assistance (Entry-Level Product Support)
- Respond to tier-0/tier-1 customer questions (basic specs, warranty info, order status checks)
- Serve as backup phone support for the sales team by:
- answering inbound calls
- providing basic product/process information
- capturing and relaying messages accurately
- Triage complex requests to the sales team
- Communicate clearly and professionally in alignment with brand standards

6. Other Duties as Assigned
- Support internal teams with administrative or operations tasks as needed

Requirements
- 1–3 years experience in CRM management, administrative support, e-commerce operations, or customer service
- Strong written and spoken English communication
- Highly organized, detail-oriented, and self-motivated
- Comfortable working with spreadsheets (Google Sheets / Excel)
- Ability to learn new systems quickly (Shopify, NetSuite, Gorgias, CRM platforms)
- Reliable internet connection and consistent availability
- Preferred Skills
- Experience supporting B2B customers or sales operations
- Background in e-commerce or product catalog management
- Familiarity with CRM workflows and sales pipeline tracking

Why apply with us?
- Competitive compensation and career growth opportunities
- Offers Full-time employment and Career Growth
- Easily accessible from almost any part of the Metro Cebu area.
- Service Incentive Leaves Upon Regularization
- Attendance Productivity Incentives
- Additional Hazard Pay within Qualifying Hours
- Stable Job with Salary Appraisals
- Holiday and Night Differential Premium Pay Rates
- Job Promotion is highly possible... if YOU have the drive.
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
- Free Coffee

Note: We conduct a virtual interview process, including an initial interview and assessment.
To schedule your virtual interview, please visit: https: // calendly. com / recruitement - staffoutsourcing.

Our virtual process includes:
- Preliminary screening via video meet.
- Skills assessment and evaluation
- Interview with our HR team

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

 

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

 

Overview:


Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

How to Apply
Location:


Lower Ground Floor, MDCT Building, Leyte Loop, Cebu Business Park, Barangay Hipodromo, Cebu City


For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday through Friday only. Bring a copy of your updated resume & valid ID.