Business Process Manager

4 months ago


Pasig City, Philippines WHR Global Consulting Full time

Job responsibilities:1. Systems and Process Management:a. Develop and maintain robust systems and processes to optimize organizational efficiency and effectivenessb. Regularlyreviewexistingsystemsandprocessestoidentifyareasfor improvement and implement necessary changesc. Ensure compliance with regulatory requirements and industry standards by monitoring and updating internal controls as needed2. Task Tracking:a. Conduct regular tracking of task targets to assess compliance,timeliness, and mitigate potential issuesb. Collaborate with internal and external stakeholders to address any delays and issues and implement corrective actions in a timely manner 3. Customer Service Excellence: a. Establish and maintain high standards for customer service delivery across all departments b. Monitor customer feedback and satisfaction levels to identify opportunities for improvement and implement strategies to enhance the customer experience c. Provide guidance and support to frontline staff to ensure consistent delivery of exceptional customer serviceRequirements:• ● Bachelor's degree in Engineering, Business Administration, Management, or a related field• ● Proven experience in a leadership role, with a focus on systems and process management, task audit and control, and/or customer service• ● Strong analytical skills with the ability to assess complex systems and identify areas for improvement• ● Strong ability to break down complex systems to simple steps and methodically measure and monitor those steps• ● Goal oriented, output driven, organized and detail oriented• ● Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams• ● Experience developing and implementing programs and conducting internal audits



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    Job responsibilities: 1. Systems and Process Management: a. Develop and maintain robust systems and processes to optimize organizational efficiency and effectiveness b. Regularlyreviewexistingsystemsandprocessestoidentifyareasfor improvement and implement necessary changes c. Ensure compliance with regulatory requirements and industry standards by...


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    Job responsibilities: 1. Systems and Process Management: a. Develop and maintain robust systems and processes to optimize organizational efficiency and effectiveness b. Regularlyreviewexistingsystemsandprocessestoidentifyareasfor improvement and implement necessary changes c. Ensure compliance with regulatory requirements and industry standards by...

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    4 months ago


    Pasig, Philippines WHR Global Consulting Full time

    Job responsibilities: Work closely with the Business Process Manager to develop and maintain robust systems and processes aimed at optimizing organizational efficiency and effectiveness Assist in the regular review of existing systems and processes to identify areas for improvement and contribute to implementing necessary changes Support efforts to ensure...

  • Business Process Staff

    4 months ago


    Pasig, Philippines WHR Global Consulting Full time

    Job responsibilities: Work closely with the Business Process Manager to develop and maintain robust systems and processes aimed at optimizing organizational efficiency and effectiveness Assist in the regular review of existing systems and processes to identify areas for improvement and contribute to implementing necessary changes Support efforts to ensure...

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