Back-Office Specialist

2 weeks ago

Davao City, Philippines OnseSource Global Full time

We are looking for an experienced Backend Representative to join our Davao onsite team.
This role is critical in supporting backend operations related to merchant accounts, payments,
and data integrity. The ideal candidate will be detail-oriented, technically capable, and able to
handle sensitive financial information with a high level of accuracy and discretion.

Key Responsibilities:
● Update and maintain merchant and business profiles in internal systems
● Process bank account updates and pricing adjustments
● Handle account closures and reinstatements
● Investigate and research issues related to fees, deposits, and transactions
● Manage chargeback and retrieval cases end-to-end
● Conduct data cleanup and ensure information accuracy across platforms
● Work cross-functionally with support, finance, and tech teams as needed

Qualifications:
● Minimum of 3 years experience in back office, payment operations, or BPO/fintech
support roles
● Highly detail-oriented and accurate when working with data
● Demonstrated ability to handle confidential information such as bank details and
financial transactions
● Strong Excel skills and familiarity with tools like CRM systems, ticketing platforms,
and merchant portals
● Solid understanding of ACH processing timelines, chargeback lifecycle, and
merchant account structures and logic
● Excellent analytical, communication, and problem-solving skills

Work Conditions:
● Onsite in Davao City office
● Must be open to shifting schedules, including weekends or holidays
● Maximum monthly salary: PHP 35,000

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