Customer Service Representative

4 weeks ago


Cebu City, Philippines JKILC Full time

COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.

Position: CSR (Voice and Non Voice)
Company Industry: BPO/IT Company
Work Location: Cebu IT Park
Work Schedule: Midshift - Graveyard
Salary: Negotiable depending on years of working experience
Work Set Up: Work on Site

JOB REQUIREMENTS:
-Open for non-Bachelor's Degree holder
-At least 6 months of CSR experience
-Amenable to work on midshift
-Amenable to work on site.

JOB RESPONSIBILITIES:

Address invoicing, domain, email, hosting, and website-related inquiries.
Diagnose technological problems and offer prompt, efficient fixes.
Coordinate with SMEs, Team Leads, and other departments to manage escalations and ensure timely follow-ups.
Gather and share opinions about goods, services, and customer assistance.
Participate in team meetings, e-learning, and trainings
Preserve high rates of contact resolution, chat effectiveness, and customer happiness.
Maintain current knowledge of corporate policies, goods, and services when working with internal teams.
RECRUITMENT PROCESS: (ONLINE)
-HR Interview
-Final Interview
-Job offer

Look for: Ms. Kendra



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