Claims Assistant

Claims Assistant (Non-motor Insurance)
Location: Alabang
Work Set Up: Full time, Onsite, Day Shift
Salary: ₱20,000

Job Summary:
The Claims Assistant provides administrative support in the claims process by helping with the preparation, documentation, and communication involved in handling claims. This role ensures smooth and efficient processing of claims, assisting both claimants and internal teams in various tasks related to claims management.

Key Responsibilities:
Claims Data Entry: Input claim data into the system, ensuring all information is accurate, up-to- date, and properly filed.
Claims Documentation: Assist in collecting and organizing all necessary documentation for claims, including medical reports, receipts, and forms.
Claims Review: Analyze claims data to identify discrepancies, fraud, or errors and escalate complex claims to senior claims staff or managers
Investigation: Conduct initial investigations when necessary to gather additional information or verify claims details.
Claims Settlement: Assist in the negotiation or determination of appropriate settlements within established guidelines.
Claims Follow-up: Follow up with clients, healthcare providers, or third parties to ensure all necessary documentation is received for timely claim resolution.
Correspondence: Communicate with clients, vendors, adjusters, and internal departments to request additional information or clarify details.
Customer Support: Answer inquiries from claimants or policyholders about claim status, required documentation, and timelines, and provide status updates as necessary.
Claims Filing: Maintain accurate and organized physical or electronic files for each claim.
Compliance: Ensure compliance with industry regulations, company policies, and procedures in handling claims.
Administrative Support: Provide general administrative support, such as scheduling meetings, preparing claim-related reports, and assisting with other clerical tasks.
Reporting: Assist in preparing reports and updates regarding claims processing performance or claim trends for management.

Qualifications:
Graduate of any 4 yrs bachelor’s degree
2 – 4 yrs experience in Non-Motor Claims or having prior experience in a claims department or working with insurance claims can be a significant advantage
Experience in handling properties, cargo, and OFW-related accounts
Prior administrative or customer service experience, preferably in an insurance, healthcare, or financial services environment
Strong organizational and multitasking skills
Strong analytical capabilities
Proficient in Microsoft Office Suite (Excel, Word, etc.) and familiarity with claims management software
Attention to detail and high level of accuracy
Strong communication skills, both written and verbal
Ability to handle confidential information with discretion
Team-oriented and proactive in assisting other claims staff