
Customer Service Specialist
2 weeks ago
COMPANY PROFILE: It is an IT Company that already have 23 years in the industry. They offer a range of online presence, cloud hosting, and digital marketing services They aim to have an easy use in digital tools that may support products and local support.
Position: Customer Service Specialist (Voice Accoount)
Company Industry: IT Company
Work Location: Cebu IT Park, Cebu City
Work Schedule: Monday to Friday
Salary: Php20,000-Php22,000
Work Set Up: Work onsite
BENEFITS:
- HMO
13th month pay
Government Mandated Benefits
- Leave Credits
- Vacation Leave
JOB REQUIREMENTS:
-Open for Highschool Graduate
- At least 6 months of experience in Customer Service Representative
- Amenable to attend interviews
- Can start as soon as possible
- Willing to work in Cebu City
JOB RESPONSIBILITIES:
- Manage all the inbound or outbound customer interactions via chat and email
- Ensure to respond to all inquiries of the customer
- Great the customer with professionalism, empathy and efficiency
- Ensure to look to what the customer needs and provide it deliver effective, timely solutions
- Participate to the internal teams and escalate issues when needed
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
-Initial Interview
-Assessment
-Final Interview
-Job Offer
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