Customer Service Representative
3 weeks ago
About the role
Join our dynamic team as a Customer Service Representative at workrecruitmentpartner'. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Working in our modern call center based in Metro Manila, you will play a vital role in ensuring our customers have a positive experience with our company.
What you'll be doing
Responding to inbound customer inquiries via phone, email and chat in a professional and empathetic manner
Resolving customer issues efficiently and in accordance with company policies and procedures
Providing product and service information to customers
Documenting customer interactions and maintaining accurate records
Identifying opportunities to improve customer satisfaction and recommend solutions
Continuously developing your product knowledge and customer service skills
What we're looking for
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong problem-solving and critical thinking skills to effectively handle customer inquiries
Customer-focused attitude and a commitment to providing outstanding service
Resilience and the ability to remain composed under pressure
Proficiency in English, both written and verbal
Prior experience in a customer service or call center environment is preferred
What we offer
At workrecruitmentpartner', we are committed to providing our employees with a supportive and inclusive work environment.
If you're ready to join a dynamic and supportive team, apply now to become our next Customer Service Representative.
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