Team Leader

1 week ago

Taguig, Philippines RecruiterPH Full time

Qualification and Competencies RequiredCommunication Skills• Fluency in English speaking and writing• Strongand effectiveverbalandwrittencommunication skills• Good listeningskills• AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills• Proficient Windows knowledge• Proficient key boarding skills.• Operations Writing speed of 25 words per minute with an accuracy of 95%.Core Competencies• Collaborates Effectively – partners to deliver on team and organization goals• Communicates Confidently – Shares relevant information in a direct, compelling, and transparent fashion. This is inhorizontal and vertical structure• Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment• Takes Accountability – Sets and achieves stretch objectives• Understandsourbusiness–KnowsthefundamentalsoftheSLFbusinessLeadership• Attracts, develops, and retain talents – Ensures a ready and skilled supply of talent to meet current & future business needs.• Participates & promotesemployee retention& development.• Builds and applies self-insight – Seeks self-awareness, taking action to build trust and credibility• Drives for action – Acts quicklyand decisivelyto seize business opportunities• Embrace differences – Appreciatesand leveragesdiversity (e.g. culture, abilities, and perspectives)• Generates innovative solutions – thinks creatively to positively impact the business• Leads change – Inspires a shared vision and models the way• Manages complexity – Maintains momentum by managing dilemmas and dealing well with ambiguity• Thinks and acts strategically – Creates competitive advantage for the organizationQualifications:• Bachelor’s degree• At least five years contact center experience with 2 years’ experience in a team leader/supervisor capacity• Previous related work experience must be in Healthcare Insurance / Financial account in a BPO setting• Strong coaching, leading and performance management skills• Proven leadership capability and a strong results orientation• Capable of working in a structured and tactical management operating system• Abletoanalyze,identifyimprovementopportunitiesandbuildsustainableprocesses• Excellent change management skills• Proficient communication skills (verbal and written)• Strong team player / team building skills

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  • Team Leader

    6 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Holder of a Bachelor's Degree in Business Administration or equivalent. • Minimum of 3 years of experience as Team Leader/Assistant Manager/PMO Analyst. • Proficiency in Project management software. • Must have experience in Reports Generation. - Experienced in SDLC, and Agile Methodology. • Excellent computer skills. • Good prioritization...

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    - Holder of a Bachelor's Degree in Business Administration or equivalent. • Minimum of 3 years of experience as Team Leader/Assistant Manager/PMO Analyst. • Proficiency in Project management software. • Must have experience in Reports Generation. - Experienced in SDLC, and Agile Methodology. • Excellent computer skills. • Good prioritization...

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