Team Leader with Healthcare experience

2 weeks ago

Taguig, Philippines RecruiterPH Full time
Required: Required: 1-2 years of supervisory experience
or 3-4 years of experience as an associate.
Excellent knowledge of MS Office and especially ‘Excel’.
Undergraduate/Graduate
Salary: Maximum Basic 45,000 + 2, 000 Allowance
Preferred: Min 1 year as Process leader

 Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI’s and SLA’s set by the clients with strict adherence to Quality parameters.
 Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
 Strong organizational, planning and analytical skills.
 Basic arithmetic and statistical skills for analysis of data and generation of reports.
 Problem solving skills.
 Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.
 Listens to calls and coaches the team to enhance performance.
 Monitors the calls/chat taken by the associates and provides them feedback.
 Interacts with the quality team to seek feedback on the team’s performance and team quality scores.
 Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback.
 Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism.
 Organizes training program for the associates.
 Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrativerequirements.
 Holds team briefing and de- briefings before and after each shift.
 Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs.
 Initiates and administers the rewards and recognition program for the team.
 Organizes the monthly team outings in coordination with the associates and the team members.

  • Team Leader

    2 weeks ago

    Taguig, Philippines Gratitude Philippines Full time

    Qualifications: • Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company • Must be proficient in English • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate • We prefer candidates residing in Manila or nearby...

  • Team Leader

    2 weeks ago

    Taguig, Philippines Gratitude Philippines Full time

    Qualifications: • Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company • Must be proficient in English • Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate • We prefer candidates residing in Manila or nearby...

  • Healthcare Collections Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Full time

    About the RoleWe are seeking a skilled and experienced Healthcare Collections Team Lead to oversee our Pioneer Self-Pay team at Access Healthcare Services. This role requires strong leadership, a deep understanding of medical collections, and the ability to drive performance while ensuring compliance with industry regulations.The ideal candidate will have 3...

  • Medical Billing Team Supervisor

    6 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Full time

    Patient Account Resolution LeaderWe are seeking a Patient Account Resolution Leader to oversee patient account resolutions, ensuring timely and effective follow-ups on outstanding balances. This role requires strong leadership, a deep understanding of medical collections, and the ability to drive performance while ensuring compliance with industry...

  • Team Leader with Healthcare experience

    2 weeks ago

    Taguig, Philippines RecruiterPH Full time

    Required: Required: 1-2 years of supervisory experience or 3-4 years of experience as an associate. Excellent knowledge of MS Office and especially ‘Excel’. Undergraduate/Graduate Salary: Maximum Basic 45,000 + 2, 000 Allowance Preferred: Min 1 year as Process leader  Leads a team of 12- 20 customer service associates and motivates them to achieve...

  • Team Leader with Healthcare experience

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Required: Required: 1-2 years of supervisory experienceor 3-4 years of experience as an associate.Excellent knowledge of MS Office and especially 'Excel'.Undergraduate/GraduateSalary: Maximum Basic 45,000 + 2, 000 AllowancePreferred: Min 1 year as Process leader Leads a team of 12- 20 customer service associates and motivates them to achieve the team'...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Qualifications:• Must have at least 3 years of team leader experience in handling a healthcare account in a BPO company• Must be proficient in English• Educational background: At least High School (old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate• We prefer candidates residing in Manila or nearby provinces...

  • Patient Account Resolution Leader

    6 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Full time

    Job SummaryOur company, Access Healthcare Services, is seeking a qualified Spanish Self-Pay Collections Manager to join our team. In this role, you will oversee a Pioneer Self-Pay team, responsible for collecting outstanding patient accounts while ensuring compliance with industry regulations.The ideal candidate will have 3 to 5 years of experience managing...

  • Team Leader

    2 weeks ago

    Taguig, Philippines Gratitude Philippines Full time

    Qualifications: ● 2-3 years experience in BPO set-up and healthcare is mandated ● Excellent written and oral communication skills ● Strong knowledge of Excel and other Microsoft tools ● Open to undergraduates ● Willing to work on a night shift and can start immediately ● Strong organizational, planning and analytical skills. ● Basic arithmetic...

  • Team Leader

    2 weeks ago

    Taguig City, Philippines RecruiterPH Full time

    Qualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Qualification and Competencies RequiredCommunication Skills• Fluency in English speaking and writing• Strongand effectiveverbalandwrittencommunication skills• Good listeningskills• AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills• Proficient Windows knowledge• Proficient key boarding...

  • Team Leader

    2 weeks ago

    Taguig, Philippines Gratitude Philippines Full time

    Qualifications: ● 2-3 years experience in BPO set-up and healthcare is mandated ● Excellent written and oral communication skills ● Strong knowledge of Excel and other Microsoft tools ● Open to undergraduates ● Willing to work on a night shift and can start immediately ● Strong organizational, planning and analytical skills. ● Basic arithmetic...

  • Team Leader

    2 weeks ago

    Taguig City, Philippines RecruiterPH Full time

    Qualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key boarding...

  • Healthcare Operations Director

    6 days ago

    Taguig, National Capital Region, Philippines Carelon Full time

    Job Summary:We are seeking a highly experienced and skilled Healthcare Operations Director to join our team. As a key leader, you will be responsible for overseeing all aspects of healthcare operations, including clinical training, patient care, and operational efficiency.Key responsibilities include:Overseeing clinical training programs to ensure excellence...

  • Healthcare Professional Lead

    6 days ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    About UsTata Consultancy Services (TCS) is a leading IT services company that provides business solutions to clients across various industries.Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our team at TCS. As a Team Leader, you will be responsible for leading a team of clinical professionals in providing exceptional...

  • Senior Nurse Leader

    6 days ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our team at Tata Consultancy Services. As a Team Leader, you will be responsible for leading a team of clinical professionals in providing exceptional patient care and support.Key ResponsibilitiesLeadership: Provide leadership and guidance to the team, ensuring they have the...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Qualifications:● 2-3 years experience in BPO set-up and healthcare is mandated● Excellent written and oral communication skills● Strong knowledge of Excel and other Microsoft tools● Open to undergraduates● Willing to work on a night shift and can start immediately● Strong organizational, planning and analytical skills.● Basic arithmetic and...

  • Team Leader

    3 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Key Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (TAGUIG).Able to start ASAPEducation and other requirements:Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any courseA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND...

  • IP DRG Team Leader

    3 weeks ago

    Taguig, Philippines DEMPSEY RESOURCE MANAGEMENT INC. Full time

    IP DRG TEAM LEAD - 75K - 90K- Work Set up On site in Robinsons Taguig- US Account / Night shift from 9pm - 6am- Probationary to RegularNon- Negotiable Qualifications:- Candidates atleast with Coding Background of any PSG Coding, PS Coding, RS Coding- With Experience in In-Patient Coder- Graduate of any Medical coursesCertificates: Atleast with any of IMA &...

  • IP DRG Team Leader

    4 weeks ago

    Taguig, Philippines DEMPSEY RESOURCE MANAGEMENT INC. Full time

    Non- Negotiable Qualifications:- Candidates atleast with Coding Background of any PSG Coding, PS Coding, RS Coding- With Experience in In-Patient Coder- Graduate of any Medical coursesCertificates: Atleast with any of IMA & ACCP CertificateSkills:- Good Communications Skills - English ProficiencyPreferably from the following Industry:- Any Healthcare...