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IT Application Developer
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L3 Application Support
6 months ago
Job Description:● Experts on the Applications● Deep analysis as expert Level 3● Resolution process and communication to end user through mail, phone call and Ticket update● Domain crisis management and ad hoc communication for high business impacts● Continuous improvement : prevention of incident new occurrence through suggestion of codecorrections to the solution developers, Problem proposition and follow-up.● Code and develop● Design of procedures for Ticket resolution at levels L1 and L2● Training of L1 & L2 teams● Documentation maintenance● Manage changes on ProductionJob Qualification:● Skills :Customer oriented Good communication (written, oral)Expert knowledge in computer science, applications, operating systems, software, file standards,data transmission procedures and links inter-application.Update his/her knowledge regularly.● Technical skills :Windows / UNIX (Mandatory) / Linux / Script languages / SQL (Mandatory)Managed multiple high priority initiatives in a fast paced, highly technical environmentExperienced with any ticketing systemOther : Oracle 11g (Mandatory) / Linux Redhat 5.3 (Optional) / Windows 2008 R2 (basic) / ASP(mandatory only for one people on the team) / Javascript/ GENIO RT (Mandatory) /SQLdeveloper (mandatory)● ITIL certified : Request / Incident / Problem / Knowledge management / ChangeJOB DESCRIPTION● Language : English fluent / French notions
