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Customer Service Associate

14 hours ago


Quezon City, Philippines J-K Network Services Full time

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: Customer Service Associate (Hybrid Work Set Up)
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php30,000 - Php40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS:
✨HMO with 2 dependents
✨Retirement Plan
✨Medical Reimbursement
✨Insurance Coverage
✨30 leave credits per year

JOB REQUIREMENT:
✨Open for Non-Bachelor’s Degree
✨At least 2-3 years Call Center experience
✨Amenable to work in a shifting schedule
✨Amenable to attend face to face interview once requested
✨Amenable to be train on site

JOB RESPONSIBILITIES:
✨Deliver exceptional customer service by providing tailored solutions that meet the needs of commercial banking clients.
✨Ensure full compliance with banking regulations while proactively identifying and addressing both current and future client requirements.
✨Serve as the primary phone-based point of contact, offering timely support across a wide range of commercial banking products and services.
✨Collaborate closely with internal stakeholders to resolve client inquiries and issues efficiently.
✨Perform additional duties and responsibilities as assigned..

RECRUITMENT PROCESS:
✨Assessment (FACE TO FACE)
✨HR Screening (PHONE)
✨Operations Interview (FACE TO FACE)
✨Reference Check
✨Job Offer