CSR (Sales experience)

4 weeks ago


Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time
We are looking for a persuasive and customer-focused Customer Service Representative (CSR) to join our team. The primary role is to handle incoming customer inquiries while identifying opportunities to upsell products and services that meet customer needs. The ideal candidate will maintain a high standard of customer satisfaction while driving revenue growth through effective communication and sales techniques.

Key Responsibilities:
Handle inbound and outbound customer calls in a courteous and professional manner
Understand customer needs and recommend additional products or services that provide added value
Educate customers on product features, benefits, and promotions
Meet or exceed upselling and cross-selling targets and KPIs
Maintain detailed and accurate customer records in CRM systems
Resolve customer complaints efficiently and follow up to ensure satisfaction
Stay updated on product knowledge, sales techniques, and company policies
Collaborate with sales and support teams to ensure a seamless customer experience

Qualifications:
Proven 1-2 years of experience in a customer service or sales role, preferably in a call center or BPO setting
Strong communication and persuasive selling skills
Ability to identify customer needs and offer tailored upsell solutions
Comfortable working in a target-driven environment
Tech-savvy and familiar with CRM software and sales tools
Ability to multitask and manage time effectively
Positive attitude, resilience, and a strong customer-first mindset

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