IT Support Specialist L1/L2

1 week ago

Taguig, Philippines HRTX Full time

The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues. The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus. Essential Duties & Responsibilities Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to: Workstations, laptops, and peripherals (printers, scanners, etc.)Operating systems and standard business applicationsNetwork connectivity (LAN/WAN)Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.Collaborate with onshore IT teams to escalate and resolve complex issues.Install, configure, and upgrade hardware and software as needed.Track and document all support activities, resolutions, and follow-ups.Assist with remote setup and maintenance of IT infrastructure in various office locations.Support operational systems such as telephony, security, and office equipment.Provide administrative support for IT operations, including inventory tracking and reporting. Required Qualifications and Experience: Bachelor's degree in Information Technology or a related field, or equivalent work experience.Minimum 2-3 years of experience in an IT support role (L1/L2).Familiarity with ticketing systems and IT support workflows.Experience supporting users in a multinational, multicultural environment.Strong communication skills in English, both written and verbal.Ability to work independently and collaboratively with remote/onshore teams. Preferred Qualifications: Experience with ServiceNow or similar ITSM platforms.Microsoft certifications (e.g., MCP, MTA, or equivalent).Experience in healthcare or regulated industries is a plus. Key Skills: Proficiency in Microsoft 365 Office Suite (Excel, Word, Outlook)Strong organizational and documentation skillsExcellent customer service and interpersonal skillsAnalytical thinking and problem-solving abilitiesAbility to manage multiple tasks and prioritize effectivelyFamiliarity with VOIP phone systems and remote support tools R

  • IT Support Specialist L1/L2

    1 week ago

    Taguig, Philippines HRTX Full time

    The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues. The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow...

  • IT Support Specialist L1/L2

    2 days ago

    Taguig, National Capital Region, Philippines HRTX Full time

    The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues.The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow...

  • Network Support Engineer – L1

    7 days ago

    Taguig, National Capital Region, Philippines Blue Pearl HQ Full time

    Job DescriptionThe Network Support Engineer – L1 will be responsible for providing first-level support for network and voice infrastructure. The role includes monitoring, basic configuration, troubleshooting, and hands & feet support for network and telecom devices under the guidance of remote senior engineers. The candidate must possess a foundational...

  • Technical Support Specialist L1

    2 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time

    We are looking for a highly skilled Technical Support / Service Desk Specialist (L1) to join our team. This role focuses on resolving escalated technical issues, providing excellent customer support, and ensuring the smooth operation of IT systems for our clients. You will collaborate with multiple IT teams, document processes, and contribute to continuous...

  • IT Support Specialist

    1 week ago

    Taguig, Philippines HRTX Full time

    Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to:Workstations, laptops, and peripherals (printers, scanners, etc.)Operating systems and standard business applicationsNetwork connectivity (LAN/WAN)Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely...

  • IT Support Specialist

    1 week ago

    Taguig, Philippines HRTX Full time

    Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to: Workstations, laptops, and peripherals (printers, scanners, etc.) Operating systems and standard business applications Network connectivity (LAN/WAN) Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely...

  • IT Senior Support Specialist

    1 week ago

    Taguig, Philippines HRTX Full time

    The IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while collaborating with remote teams. Familiarity...

  • IT Senior Support Specialist

    1 week ago

    Taguig, Philippines HRTX Full time

    The IT Senior Support Specialist handles escalated tickets from Level 1 and 2 support, focusing on complex technical issues involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while collaborating with remote teams. Familiarity...

  • L1/L2/L3 Production Support

    2 days ago

    Taguig, National Capital Region, Philippines UST Full time

    • Respond to application or infrastructure incidents raised from system alerts, computer operators, helpdesk or application users• Respond and participate in major incident responses (24x7)• Triage incidents• Identify, design and implement solutions to mitigate or resolve impact of incidents. This could include workarounds to enable the application...

  • Technical Support Specialist L1

    2 days ago

    BGC, Taguig, Philippines Relay Robotics Full time

    Technical Support Specialist L1  / Robot Operations Support Engineer  Overview: Join the innovative team at Relay Robotics as a Help-Desk Agent, where you'll play a crucial role in providing highly reliable robotic service to our customers around the world. This position offers the chance to work at the forefront of robotics technology, providing remote...