Workforce Scheduler

TheWorkforce Schedulerplays a key role in ensuring smooth daily operations by creating and managing agent schedules, monitoring real-time performance, and supporting staffing decisions that help meet service level goals. This role works closely with Operations and Workforce Management teams to align staffing with business needs, optimize resources, and...

Overview Join to apply for the Workforce Scheduling Analyst role at Manulife . Manulife Quezon City, National Capital Region, Philippines Position Responsibilities Manage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations. Create and maintain accurate...

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Position: Workforce Scheduler (Davao) | OnsiteWork Arrangement: Onsite Shift: Graveyard schedule Requirements: Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

Position Responsibilities Manage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations. Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...

Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/Monthly Position Overview The Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

About the job Workforce Scheduler (Quezon City) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

About the job Workforce Scheduler (Davao) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...

About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

ManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...