Call Center Workforce Scheduler

14 hours ago

Quezon City, Philippines TASQ Staffing Solutions Full time

About the job Workforce Scheduler (Quezon City) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range forecasts (but not limited to) for the following: workload, HC requirements, AHT trends, shrinkage inputs, and occupancy. Routinely evaluate interval-level attainment and trend against targets and forecasts to identify production volume changes that will lead to workload reassessment and the appropriate realignment in specific or all fields. Track and report forecasted vs. actual production volume trends by LOB, campaign, and site. Perform root cause analysis to identify the reasoning for poor service levels and create recommendations for turnaround at the soonest possible time. Monitor attendance and tardiness by day and interval, adjust for staffing challenges, update the scheduling database, and generate attendance reports. Adept in capacity planning and maintenance. Scheduling and Dissemination Within the guidelines of the company's Standard Work Rules and using IEX as scheduling software, generate schedules, determine the appropriate shift types, and determine the number of shifts required to meet service levels by line of business (LOB) and at the campaign level. Routinely clean up the headcount roster and other related credentials in IEX. Loading the appropriate historical volumes and patterns into the scheduler to project month-over-month variances. Ensures that all operational staff are positioned effectively with minimal need for overtime to meet service level objectives. Completely schedule agent development activities per the budget without risk to service level objectives. When large-scale training and other initiatives require the use of other service area staffing, coordinate efforts by effectively communicating market/campaign. Able to identify needs for overtime and other necessary in-office and out-of-office staffing adjustments ahead of time and incorporate them into schedules. Advise and/or approve/deny time-off requests based on objective analysis. Conduct regular and impromptu meetings with other departmental partners to go through staffing models, recommended actions, and call out any potential risks to service level objectives and Bill to Pay together with the action plans to course correct at the soonest possible time.

  • Call Center Workforce Scheduler

    2 days ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Pasay) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

  • Call Center Workforce Scheduler

    2 days ago

    Davao City, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Davao City) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may forecast...

  • Workforce Scheduler

    14 hours ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Position: Workforce Scheduler (Quezon City) | OnsiteWork Arrangement: Onsite Shift: Graveyard schedule Requirements: Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

  • Call Center Workforce Scheduler

    14 hours ago

    Davao City, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Davao City) | Onsite Work Setup: Onsite  Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

  • Workforce Scheduler

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    TheWorkforce Schedulerplays a key role in ensuring smooth daily operations by creating and managing agent schedules, monitoring real-time performance, and supporting staffing decisions that help meet service level goals. This role works closely with Operations and Workforce Management teams to align staffing with business needs, optimize resources, and...

  • Workforce Scheduler

    14 hours ago

    Davao City, Philippines TASQ Staffing Solutions Full time

    Position: Workforce Scheduler (Davao) | OnsiteWork Arrangement: Onsite Shift: Graveyard schedule Requirements: Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

  • Call Center Representative

    3 days ago

    Quezon City, National Capital Region, Philippines One Call Solutions Full time ₱180,000 - ₱276,000 per year

    Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...

  • Work From Home

    3 weeks ago

    Cebu City, Philippines One Call Away Full time

    *Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...

  • Workforce Manager

    4 weeks ago

    Quezon City, Philippines Intelassist Full time

    Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/Monthly Position Overview The Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

  • Workforce Manager

    2 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    ManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...