Healthcare Account

"Customer Service Representative – Healthcare Metro Manila | Onsite Bellsoft Global About Bellsoft Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us. Job Description We are looking for Customer Service Representatives for a Healthcare Account to assist patients and clients with healthcare inquiries, claims, and service-related questions. You will ensure accurate information, resolve concerns professionally, and provide a positive experience for every customer. Key Responsibilities: Handle inbound customer inquiries via phone, chat, or email Provide information on healthcare services, insurance claims, and coverage Assist clients with submitting forms or claims accurately Resolve questions or issues efficiently and professionally Document all customer interactions and updates in the system Escalate complex issues to supervisors when needed Meet quality, productivity, and customer satisfaction metrics Work Schedule & Training: Shifting schedules, including nights, weekends, and holidays Comprehensive paid training on healthcare processes and systems What You’ll Gain: Hands-on experience in healthcare customer service within the BPO industry Opportunities to improve problem-solving and communication skills Exposure to a collaborative and fast-paced work environment Requirements High School or Senior High School Graduate (College level or graduate is a plus) Strong English communication skills Customer-focused, detail-oriented, and solution-driven mindset Basic computer skills and ability to multitask Willing to work onsite in Metro Manila Open to shifting schedules Why Join Us At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career. Apply Now Build your career in healthcare customer service with Bellsoft Global. Apply today to help clients navigate healthcare services and deliver excellent support while developing your professional skills."