ITSM Data Analyst

3 days ago

Muntinlupa, Philippines GECO Philippines Full time

QUALIFICATIONS:• Knowledge performance analysis.• Considerable knowledge of data analysis.• Advanced skill in preparing technical documents and maintaining accurate versions of documents.• Advanced skill in managing multiple and competing priorities.• Advanced skill in understanding reporting systems.• Advanced skill in problem solving and detecting potential issues and working to avoid delays and issues with allassignments.• Advanced skill in working collaboratively and cooperatively with diverse groups.• High degree of ability to establish goals, objectives, and timelines.• High degree of ability to direct and organize tasks and projects.• High degree of ability to comprehensively and accurately analyze information.2• High degree of ability to build, establish, and maintain effective working relationships and coalitions andcommunicating effectively in person, by phone and by email.• High degree of ability to interpret and explain performance measures, data, and trends concerning IT services,and make recommendations for process improvement.• High degree of ability to obtain support and commitment from team members, including monitoring teamassignments and seeking approvals on documents.• High degree of ability to respond to customer inquiries and monitor and report on assignment status.• High degree of ability to resolve customer issues with a focus on customer satisfaction.• High degree of ability to coordinate and review the entry of information into databases and tracking logs andensure information is accurate and up-to-date.• Minimum of 5+ years of experience in IT, including 2+ years in shell sc ripting, automation, Software Delivery andPackage creation.• Extensive experience with various Microsoft workstation Technologies (installation, administration, patching, tuning)particularly Microsoft Windows XP Professional, Windows 7 and Windows 10 Operating System• Knowledge of Unicenter Software Delivery (alias ITCM) or SSCM (or similar) and Asset Management experiencepreferredProgramming/scripting experience required:• Perl• Powershell• Power BI/SAP BI and other Business intelligence tool• Login Group Policies scripting for AD• VBScript• VB.net• ASP• Advance skill in MS Excel• ActiveX Data Objects and basic ANSI SQL knowledge• Additional programming experience preferred• ADSI & WMI• DOS batch scripting• JavaScript• Creating unattended installations using MSI and InstallShield & customizing User State Migration Tool• Knowledgeable with Active Directory (with emphasis on Group Policies)• Knowledgeable with SQL Server preferred (installation and administration level)• Project management experience a plus• Team player must be able to work with people within and outside of the I.S. department. Customer service oriented• Excellent communication skills, verbal, written and presentation.

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