ITSM Data Analyst

2 weeks ago

Muntinlupa, Philippines GECO Philippines Full time

QUALIFICATIONS:
• Knowledge performance analysis.
• Considerable knowledge of data analysis.
• Advanced skill in preparing technical documents and maintaining accurate versions of documents.
• Advanced skill in managing multiple and competing priorities.
• Advanced skill in understanding reporting systems.
• Advanced skill in problem solving and detecting potential issues and working to avoid delays and issues with all
assignments.
• Advanced skill in working collaboratively and cooperatively with diverse groups.
• High degree of ability to establish goals, objectives, and timelines.
• High degree of ability to direct and organize tasks and projects.
• High degree of ability to comprehensively and accurately analyze information.
2
• High degree of ability to build, establish, and maintain effective working relationships and coalitions and
communicating effectively in person, by phone and by email.
• High degree of ability to interpret and explain performance measures, data, and trends concerning IT services,
and make recommendations for process improvement.
• High degree of ability to obtain support and commitment from team members, including monitoring team
assignments and seeking approvals on documents.
• High degree of ability to respond to customer inquiries and monitor and report on assignment status.
• High degree of ability to resolve customer issues with a focus on customer satisfaction.
• High degree of ability to coordinate and review the entry of information into databases and tracking logs and
ensure information is accurate and up-to-date.
• Minimum of 5+ years of experience in IT, including 2+ years in shell sc ripting, automation, Software Delivery and
Package creation.
• Extensive experience with various Microsoft workstation Technologies (installation, administration, patching, tuning)
particularly Microsoft Windows XP Professional, Windows 7 and Windows 10 Operating System
• Knowledge of Unicenter Software Delivery (alias ITCM) or SSCM (or similar) and Asset Management experience
preferred
Programming/scripting experience required:
• Perl
• Powershell
• Power BI/SAP BI and other Business intelligence tool
• Login Group Policies scripting for AD
• VBScript
• VB.net
• ASP
• Advance skill in MS Excel
• ActiveX Data Objects and basic ANSI SQL knowledge
• Additional programming experience preferred
• ADSI & WMI
• DOS batch scripting
• JavaScript
• Creating unattended installations using MSI and InstallShield & customizing User State Migration Tool
• Knowledgeable with Active Directory (with emphasis on Group Policies)
• Knowledgeable with SQL Server preferred (installation and administration level)
• Project management experience a plus
• Team player must be able to work with people within and outside of the I.S. department. Customer service oriented
• Excellent communication skills, verbal, written and presentation.

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