Selfpay (Onsite and Night shift)

2 months ago


Pasig, Philippines Visaya KPO Full time

Job Responsibilities:- Perform inbound and outbound calling to patients. - Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients. - Perform routine tasks such processing payments with care and attention. - Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications. - Interact with patients and internal departments to ensure proper account handling. - Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans. - Meet or exceed performance objectives including collection and quality assurance goals.Job Requirements:- At least 2 years College Education- 1 year of experience in a customer service role. - 1 year of healthcare experience, preferred. - Demonstrated experience communicating effectively with a customer and simplifying complex billing. - Demonstrated ability to meet performance objectives.



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