Airline Specialist
3 days ago
Job DescriptionRole Purpose- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.Do1. Support process by managing transactions as per required quality standards.- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.- Update own availability in the RAVE system to ensure productivity of the process.- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions.- Follow standard processes and procedures to resolve all client queries.- Resolve client queries as per the SLA’s defined in the contract.- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.- Document and analyze call logs to spot most occurring trends to prevent future problems.- Maintain and update self-help documents for customers to speed up resolution time.- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.- Ensure all product information and disclosures are given to clients before and after the call/email requests.- Avoids legal challenges by complying with service agreements.2. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.- Assist clients with navigating around product menus and facilitate better understanding of product features.- Troubleshoot all client queries in a user-friendly, courteous and professional manner.- Maintain logs and records of all customer queries as per the standard procedures and guidelines.- Accurately process and record all incoming call and email using the designated tracking software.- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business.- Organize ideas and effectively communicate oral messages appropriate to listeners and situations.- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs.3. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.- Undertake product trainings to stay current with product features, changes and updates.- Enroll in product specific and any other trainings per client requirements/recommendations.- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.- Update job knowledge by participating in self learning opportunities and maintaining personal networks.
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Cebu City, Central Visayas, Philippines JK Network Services Full timeAbout the Role:We are seeking a skilled and experienced Customer Service Representative to join our team as an International Airline Account Specialist. In this role, you will be responsible for providing exceptional customer service to airline clients, resolving issues and concerns in a timely and professional manner.Key Responsibilities:To handle customer...
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Pasig City, Philippines Gratitude Philippines Full timeCompleted at least 1 year in college -Airline experience of at least 6 months -Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered). -Customer Service Experience of at least 1 year (including the 6 months Airline Experience in the count) -Channel Experience in Phone or...
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Airline Specialist
4 days ago
Cebu, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description Role Purpose - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do 1. Support process by managing transactions as per required quality standards. - Fielding all incoming help requests from clients via telephone...
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Airline Specialist
4 days ago
Cebu, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description Role Purpose - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do 1. Support process by managing transactions as per required quality standards. - Fielding all incoming help requests from clients via telephone...
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GDS Specialist
3 days ago
Pasig City, Philippines Neksjob Full timeGDS Specialist (30k) - Pasig Site Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly,...
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GDS Specialist
3 days ago
Pasig City, Philippines Neksjob Full timeGDS Specialist (30k monthly) - Pasig Site Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly,...
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GDS Specialist
3 days ago
Pasig City, Philippines Neksjob Full timeGDS Specialist - Zoom Interview - Pasig Site (30k monthly)Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service...
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Travel Specialist
3 days ago
Pasig City, Philippines Neksjob Full timeTravel Specialist - Zoom Interview - Pasig Site Up to 30.7k Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge...
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Travel Specialist
3 days ago
Pasig City, Philippines Neksjob Full timeTravel Specialist - Zoom Interview - Pasig Site Up to 30.7k Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge...
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Airline Specialist Onsite in Cebu
3 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWhat You’ll Do:Deliver exceptional customer support via phone and email.Assist customers in resolving inquiries with professionalism and efficiency.Represent our brand with enthusiasm and care.What We’re Looking For:Educational Background: SHS graduate or higher.Communication Skills: Fluent in English, with a customer-focused mindset.Flexibility: Willing...
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Administrative Assistant
3 days ago
Iloilo City, Philippines SAMLEX Global Services Full timeCompass Logistics International stands for a modern logistics group with a range of services tailored to meet the requirements of various industries. As a logistics specialist, we provide logistics services for industries and trade for a wide range of business segments. Different divisions within the CLI Group include contract logistics, Pharma & healthcare,...
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Airline Specialist Onsite in Cebu
4 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWhat You’ll Do: Deliver exceptional customer support via phone and email. Assist customers in resolving inquiries with professionalism and efficiency. Represent our brand with enthusiasm and care. What We’re Looking For: Educational Background: SHS graduate or higher. Communication Skills: Fluent in English, with a customer-focused mindset. Flexibility:...
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Airline Specialist Onsite in Cebu
4 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWhat You’ll Do: Deliver exceptional customer support via phone and email. Assist customers in resolving inquiries with professionalism and efficiency. Represent our brand with enthusiasm and care. What We’re Looking For: Educational Background: SHS graduate or higher. Communication Skills: Fluent in English, with a customer-focused mindset. Flexibility:...
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Global Customer Support Ambassador in Cebu
5 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsWe are a leading staffing solutions company that prioritizes exceptional customer service.Job OverviewThis is an exciting opportunity to work as an Airline Specialist Onsite in our Cebu office. As a key member of our team, you will be responsible for delivering top-notch customer support via phone and email.Key...
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Pasig City, Philippines Hr1001 Full time"please attached your cv or resume with email, phone number, home address and your full name"(Premium International Airline Account)#Be moreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be...
