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Customer Support

4 weeks ago

Jaro, Philippines Cooee Inc Full time

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)
About the Role
We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.
You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What you'll be working on
Assist clients by interpreting and validating their service requests.
Coordinate with contractors and partners to address client needs.
Maintain and update client/service data accurately in internal systems.
Monitor open jobs and follow up to ensure timely completion.
Communicate clearly and professionally with clients and team members.
Contribute to process improvements and suggest solutions to recurring issues.
What were looking for
At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
Fresh graduates with excellent communication and organizational skills are welcome to apply.
Strong written and spoken English, with the ability to interact confidently with international clients.
Detail-oriented, accurate, and able to work in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
Willing to work full onsite, night shift (Iloilo office).