
Sagility Healthcare Account
5 days ago
The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
Salary Package: 28,000
Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase
13th and 14th month pay
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Sagility Healthcare Account
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Now Hiring
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CSR - Healthcare Account - Virtual process
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Health Care account
2 weeks ago
Ortigas, Philippines Sapient Global Services Full timeEasy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative - Healthcare Account in our Metro Manila Sites! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now! Responsibilities: • Assist patients with inquiries about insurance coverage,...