Customer Service Representative with Live Chat Experience

3 days ago


Baguio, Philippines Technodream Web Design Inc. Full time

WE PREFER ATLEAST 6 MONTHS OF BPO EXPERIENCEPLEASE NOTE: THIS IS AN ONSITE JOBBAGUIO LOCATIONQUALIFICATIONS:GOOD COMMUNICATION SKILLSIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers



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