Quality Control Analyst/QA
7 months ago
Job Purpose:Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement.Primary Duties and Responsibilities:We are currently looking for a keen individual who is responsible for conducting audits for healthcare account. The role includes providing feedbacks, ratings, coaching tips for the agents, all of which must be communicated to agents and their assigned team leadKey Accountabilities:• Delivers required number of QA Monitors on a timely manner• Provide quality metric analysis on compliance scores• Participates in call calibration to understand and identify targets• Generates and trends daily/weekly/monthly QA related reports• Performs side-by-side sessions and provide real-time feedback• Skilled in pinpointing root cause/s for performance variance• Provide recommended intervention activities to address quality metric opportunities identifiedQualifications:• At least 1-2 years of QA experience in a BPO set up• 6 months – 1year experience in chart abstraction/prior authorization/claims denial with sound domain knowledge/clinical appeals and denial management• Healthcare exposure is ideal but not required• Impeccable communications skills - verbal and written• Strong attention to details and strict adherence to guidelines• Experience in coaching and mentoring is an advantage
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Quality Control Analyst/QA
7 months ago
Taguig City, Philippines RecruiterPH Full timeJob Purpose: Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement. Primary Duties and Responsibilities: We are currently looking for a keen individual who is responsible for conducting audits for healthcare...
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Quality Control Analyst/QA
7 months ago
Taguig City, Philippines RecruiterPH Full timeJob Purpose: Ensure that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement. Primary Duties and Responsibilities: We are currently looking for a keen individual who is responsible for conducting audits for healthcare...
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Executive Quality Analyst
6 days ago
Taguig, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...
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Executive Quality Analyst
7 months ago
Taguig, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...
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Executive Quality Analyst
7 months ago
Taguig, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...
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BPO QA
3 months ago
Taguig, Philippines TASQ Staffing Solutions Full timeQualifications:Bachelor's Graduate2-3 years of QA experience in the BPO Industry is a must.Knowledge of the 7 basic tools for Quality is an advantageExcellent communication skillsAmenable to work full ONSITE in BGC Taguig.Amenable to work on shifting schedulesCan start immediately
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BPO QA
3 months ago
Taguig, Philippines TASQ Staffing Solutions Full timeQualifications: Bachelor's Graduate 2-3 years of QA experience in the BPO Industry is a must. Knowledge of the 7 basic tools for Quality is an advantage Excellent communication skills Amenable to work full ONSITE in BGC Taguig. Amenable to work on shifting schedules Can start immediately
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BPO QA
3 months ago
Taguig, Philippines TASQ Staffing Solutions Full timeQualifications: Bachelor's Graduate 2-3 years of QA experience in the BPO Industry is a must. Knowledge of the 7 basic tools for Quality is an advantage Excellent communication skills Amenable to work full ONSITE in BGC Taguig. Amenable to work on shifting schedules Can start immediately
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Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines QUESS PHILIPPINES CORPORATION Full timeAbout UsWe are Quess Philippines Corporation, a reputable organization dedicated to delivering exceptional services.Job DescriptionThis is an exciting opportunity for a Quality Analyst to join our team in Market Market BGC. As a Quality Analyst, you will play a crucial role in ensuring the highest quality of our services.ResponsibilitiesYou must have one to...
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QA Supervisor
7 months ago
Taguig, Philippines Gratitude Philippines Full timeQualifications:Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-levelCandidate must have two to four years of experience in healthcare account and QA roleExcellent communication skills, both in written and oralMust be willing to work on a shifting schedule and work on-site in Market! Market!...
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QA Analyst
3 months ago
Taguig, Philippines Vertere Global Solutions, Inc Full timeResponsibilities:- Plan, develop, collaborate, design, and implement test strategies according to QA guidelines- Participates in requirements gathering and review the requirements for testability.- Provides input to project plans by supplying accurate time estimates.- Create test scenarios, test cases, and test scripts mapped to requirements, workflow, and...
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QA Analyst
2 months ago
Taguig, Philippines Vertere Global Solutions Full timeResponsibilities • Plan, develop, collaborate, design, and implement test strategies according to QA guidelines• Participates in requirements gathering and review the requirements for testability.• Provides input to project plans by supplying accurate time estimates.• Create test scenarios, test cases, and test scripts mapped to requirements,...
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QA Analyst
2 months ago
Taguig, Philippines Vertere Global Solutions Full timeResponsibilities • Plan, develop, collaborate, design, and implement test strategies according to QA guidelines • Participates in requirements gathering and review the requirements for testability. • Provides input to project plans by supplying accurate time estimates. • Create test scenarios, test cases, and test scripts mapped to...
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QA Analyst
3 months ago
Taguig, Philippines Vertere Global Solutions, Inc Full timeResponsibilities: - Plan, develop, collaborate, design, and implement test strategies according to QA guidelines - Participates in requirements gathering and review the requirements for testability. - Provides input to project plans by supplying accurate time estimates. - Create test scenarios, test cases, and test scripts mapped to requirements, workflow,...
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QA Analyst
3 months ago
Taguig, Philippines Vertere Global Solutions, Inc Full timeResponsibilities: - Plan, develop, collaborate, design, and implement test strategies according to QA guidelines - Participates in requirements gathering and review the requirements for testability. - Provides input to project plans by supplying accurate time estimates. - Create test scenarios, test cases, and test scripts mapped to requirements, workflow,...
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QA Analyst
2 months ago
Taguig, Philippines Vertere Global Solutions Full timeResponsibilities • Plan, develop, collaborate, design, and implement test strategies according to QA guidelines • Participates in requirements gathering and review the requirements for testability. • Provides input to project plans by supplying accurate time estimates. • Create test scenarios, test cases, and test scripts mapped to...
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QA Supervisor
7 months ago
Taguig, Philippines Gratitude Philippines Full timeQualifications: Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level Candidate must have two to four years of experience in healthcare account and QA role Excellent communication skills, both in written and oral Must be willing to work on a shifting schedule and work on-site in Market!...
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QA Supervisor
7 months ago
Taguig, Philippines Gratitude Philippines Full timeQualifications: Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level Candidate must have two to four years of experience in healthcare account and QA role Excellent communication skills, both in written and oral Must be willing to work on a shifting schedule and work on-site in...
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QA Supervisor
7 months ago
Taguig, Philippines Gratitude Philippines Full timeQualifications: Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level Candidate must have two to four years of experience in healthcare account and QA role Excellent communication skills, both in written and oral Must be willing to work on a shifting schedule and work on-site in Market! Market!...
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Quality Analyst
3 months ago
Taguig, Philippines ADDFORCE Human Resources Solutions Full time• Must have at least 1 year of QA experience in handling any account of a BPO company• Must be proficient in English• Amenable to work on-site in BGC, Taguig on a shifting schedule• Educational background: Associate or Vocational Graduate | College Undergraduate and/or Graduate• Competitive salary awaits you!