Healthcare Customer Service Representative

3 weeks ago


Quezon City, Philippines Manpower Core Group Inc. Full time

Position: Healthcare Customer Service Representative
Work setup & Shift: Onsite | Night Shift
Site: Eastwood City Cyberpark, Quezon City

Why join us?
You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Be Doing:

Track all drug test paperwork by obtaining it from the lab website, via fax or within the system.
Quality check of downloaded information in database.
Receive documentation via email/fax and attach to correct test.
Perform other duties and related functions as needed or assigned

Job Requirements:

Minimum 1-2 years customer service experience
High School Diploma or GED
Knowledge of MS Office (word, excel) with 10-key and typing skills of 40 wpm; Strong data entry skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Excellent customer service skills; Strong phone etiquette and professionalism
Quick learner, self-motivated and ability to work independently to meet deadlines
Ability to listen to team members' feedback and self-correct/adjust as necessary
Positive and friendly attitude and ability to work in a team environment
Expected to be at work on time and on days scheduled

What We Offer

Medical, Dental & Vision insurance
Life insurance, AD&D and Long-Term Disability
401k with Company match
Paid time off
EAP
Perks Program through Access Perks®



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