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Quality Analyst

4 months ago

Pasay, Philippines VCC Link Full time

Job Summary:- Assess the quality of interactions based on predefined criteria, including accuracy, customer service, adherence to protocols, and overall performance.- Develop and deliver training sessions based on identified needs.- Identify areas of improvement and recommend solutions to enhance overall service quality.- Participate in the development and implementation of quality assurance processes.Qualifications:• Must have at least 2 years’ Quality Analyst experience in Financial, telco or banking • Must be able to report onsite (WFO)• Can work in Alabang or MOA site• Can start ASAPSalary: 34k