Subject Matter Expert

5 days ago

Muntinlupa, Philippines TASQ Staffing Solutions Full time

Job DescriptionResponsibilities:Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company.Meet SLA and KPIsHandle escalation callsKnowledge and experience on ticketing tools.Displays superb customer service skills and capabilitiesBasic Operating System knowledgeKnowledge of common Microsoft Office products & servicesGood analytical abilityAbility to navigate common user interface elementsGood Reading skills - ability to understand ambiguous information, probe and consolidate into useable dataRequirements:Graduate of any 4-year course or completed first year in collegeExperience in handling escalation calls.Minimum of 2 to 3 years work experience as an SME in BPO/shared services industry.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting schedule in Alabang.Amenable to work onsite.Benefits:Quarterly Performance Bonus24 Leaves annuallyCompetitive HMO and Life Insurance for the employee and 2 eligible dependents upon hireOutstanding career development opportunities and fast track career progressionEnjoy a fair work-life balance.Learning and Development TrainingsWe value Inclusion and DiversityGreat place to work certified.

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - Bachelors Degree - Undergraduates are welcome to apply - With 2 to 3 years of experience as an SME in a BPO SETTING - Experience ticketing tool/s is a plus - Amenable to work onsite (ALABANG site)

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - Bachelors Degree - Undergraduates are welcome to apply - With 2 to 3 years of experience as an SME in a BPO SETTING - Experience ticketing tool/s is a plus - Amenable to work onsite (ALABANG site)

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - Bachelors Degree- Undergraduates are welcome to apply- With 2 to 3 years of experience as an SME in a BPO SETTING- Experience ticketing tool/s is a plus- Amenable to work onsite (ALABANG site)

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys. Meet SLA and KPIs Handle escalation calls Knowledge and experience on...

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys. Meet SLA and KPIs Handle escalation calls Knowledge and experience on...

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities:Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.Meet SLA and KPIsHandle escalation callsKnowledge and experience on...

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Job Description Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company. Meet SLA and KPIs Handle escalation calls Knowledge and...

  • Subject Matter Expert

    5 days ago

    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Job Description Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company. Meet SLA and KPIs Handle escalation calls Knowledge and...

  • Instructional Designer

    5 days ago

    Muntinlupa, Philippines Food Safety and Hygiene Academy of the Philippines (FoodSHAP) Inc. Full time

    We are seeking a highly skilled Instructional Designer to join our expanding team. In this role, you will play a crucial part in the development, implementation, and evaluation of effective instructional materials and programs designed to enhance the learning experience for students. The ideal candidate will possess a strong background in instructional...

  • Instructional Designer

    5 days ago

    Muntinlupa City, Philippines Food Safety and Hygiene Academy of the Philippines (FoodSHAP) Inc. Full time

    We are seeking a highly skilled Instructional Designer to join our expanding team. In this role, you will play a crucial part in the development, implementation, and evaluation of effective instructional materials and programs designed to enhance the learning experience for students. The ideal candidate will possess a strong background in instructional...

  • Instructional Designer

    5 days ago

    Muntinlupa City, Philippines Food Safety and Hygiene Academy of the Philippines (FoodSHAP) Inc. Full time

    We are seeking a highly skilled Instructional Designer to join our expanding team. In this role, you will play a crucial part in the development, implementation, and evaluation of effective instructional materials and programs designed to enhance the learning experience for students. The ideal candidate will possess a strong background in instructional...

  • DCCS Technical Lead

    5 days ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    PRIMARY RESPONSIBILITIES:1. Technical Consulting Services (Design)a. Providing subject matter expertise in the form of non-functional requirements to projects and strategicvirtualization initiativesb. Attending to ongoing compliance requirements - advise on DCCS related to security fixes, identification andtreatment of platform risks, etcc. Able to design...

  • DCCS Technical Lead

    4 days ago

    Muntinlupa, Philippines Hunter's Hub Incorporated Full time

    PRIMARY RESPONSIBILITIES: 1. Technical Consulting Services (Design) a. Providing subject matter expertise in the form of non-functional requirements to projects and strategic virtualization initiatives b. Attending to ongoing compliance requirements - advise on DCCS related to security fixes, identification and treatment of platform risks, etc c. Able...

  • Linux Developer

    5 days ago

    Muntinlupa, Philippines Nityo Infotech Full time

    PRIMARY TECHNICAL ABILITIES: 1. Deep technical subject matter expertise and practical experience in Linux technologies: Minimum RHCE certified 2. Experience working with high-density HPE Enterprise Hardware – (E.g HPE MoonShot and Proliant Servers) 3. Extensive experience working with Linux automation in large scale in IaC format. (E.g., Ansible, Azure/AWS...

  • Linux Developer

    5 days ago

    Muntinlupa, Philippines Nityo Infotech Full time

    PRIMARY TECHNICAL ABILITIES:1. Deep technical subject matter expertise and practical experience in Linux technologies: Minimum RHCE certified2. Experience working with high-density HPE Enterprise Hardware – (E.g HPE MoonShot and Proliant Servers)3. Extensive experience working with Linux automation in large scale in IaC format. (E.g., Ansible, Azure/AWS...

  • Linux Developer

    5 days ago

    Muntinlupa, Philippines Nityo Infotech Full time

    PRIMARY TECHNICAL ABILITIES: 1. Deep technical subject matter expertise and practical experience in Linux technologies: Minimum RHCE certified 2. Experience working with high-density HPE Enterprise Hardware – (E.g HPE MoonShot and Proliant Servers) 3. Extensive experience working with Linux automation in large scale in IaC format. (E.g., Ansible, Azure/AWS...