Workforce Management Analyst
7 days ago
Job Description:Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to conceptualize and develop intraday reports, enhancing operational insights and efficiency.Training & Knowledge Transfer:Conduct training sessions and knowledge transfer activities for new WFM members, ensuring familiarity with tools and processes.Act as the primary contact for Real-Time Analysts (RTAs) and Operations for WFM-related questions and support.Reporting & Analysis:Generate performance reports while providing data-driven insights, trends analysis, and actionable recommendations.Follow scheduled data collection timelines, ensuring accurate and appropriate data types and reporting.Automate reporting processes by designing and implementing macros, improving efficiency and accuracy. Job Qualifications:Open to college undergraduates with relevant experience (both BPO and non-BPO backgrounds).6 months to 1 year of experience as a Real-Time Analyst (RTA); prior WFM experience is a plus but not mandatory.Proficiency in MS Office Suite (Word, Excel, PowerPoint).Familiarity with Workforce Management tools (e.g., scheduling tools, reporting platforms) is a plus but not required.No formal exam or assessment required.Open to individuals currently engaged in interim or ad-hoc workforce tasks.Ready to bring your analytical skills, operational insights, and problem-solving expertise to a dynamic environment? Join a team where your contributions will drive efficiency, performance, and teamwork success
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Workforce Management Analyst
7 days ago
Manila, Philippines Neksjob Corporation Full timeJob Description: Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management...
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Workforce Management Analyst
5 days ago
Manila, Philippines Neksjob Corporation Full timeJob Description: Support & Escalation Management: Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution. Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports. Collaborate with the Workforce Management...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Real-time Workforce Analyst
1 day ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timeJob Description:\We are seeking a highly motivated Real-time Workforce Analyst to join our team at Carelon Global Solutions. In this role, you will be responsible for analyzing call volume data and adjusting schedules to ensure optimal service levels.\Key Responsibilities:\Monitor call volume data in real-time to identify trends and patterns.Adjust schedules...
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Workforce Management Optimization Specialist
7 days ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeJob OverviewNeksjob Corporation is seeking a highly skilled Workforce Management Optimization Specialist to join our team. As a key member of our workforce management group, you will play a critical role in ensuring the smooth operation of our business.Key ResponsibilitiesSupport and escalate intraday planning execution issues for Real-Time Analysts...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Management Operations Lead
21 hours ago
Manila, National Capital Region, Philippines Shopee Full timeAt Shopee, we are committed to delivering exceptional services to our customers. As a Workforce Management Team Lead, you will play a vital role in ensuring the smooth operation of our workforce management processes.About the RoleWe are seeking a highly motivated and experienced Workforce Management Team Lead to oversee the planning, forecasting, scheduling,...
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Workforce Optimization Specialist
3 days ago
Manila, National Capital Region, Philippines Neksjob Full timeAt Neksjob, we are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will be responsible for optimizing the efficiency of our operations.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of service level misses or challenges with operations...
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Team Lead Workforce Management
21 hours ago
Manila, National Capital Region, Philippines Shopee Full timeJoin us at Shopee as a Workforce Management Team Lead and be part of a dynamic team that is shaping the future of e-commerce. In this role, you will have the opportunity to work closely with the WFM Head to develop and implement effective workforce management strategies that meet the needs of our business.About the OpportunityThis is an exciting opportunity...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.-Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management Specialist
2 weeks ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Management Specialist
2 weeks ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Management Specialist
2 weeks ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Operations Manager
3 days ago
Manila, National Capital Region, Philippines Neksjob Full timeJob OverviewNeksjob is seeking a detail-oriented Workforce Management Specialist to optimize the scheduling and performance of our voice-based customer service operations.