Call Center Agent
4 days ago
A Customer Service Representative (CSR) is responsible for assisting customers with inquiries, resolving complaints, and providing information about products and services. Their primary goal is to enhance customer satisfaction and maintain strong relationships with clients, contributing to the overall success of the company.Key Responsibilities:Customer Assistance:-Answer customer inquiries via phone, email, chat, or in person.-Provide product or service information to customers.-Assist with troubleshooting and resolving product or service issues.-Problem Resolution:-Handle complaints, issues, and concerns in a professional manner.-Resolve customer problems by providing effective solutions or escalating issues to appropriate departments.-Order Processing:-Assist with order placement, tracking, cancellations, or returns.-Process customer payments and refunds as necessary.-Database Management:-Maintain accurate records of customer interactions, transactions, and feedback.-Update customer profiles and account information in the system.-Product Knowledge:-Stay up-to-date with the company’s products, services, and policies to provide accurate information.-Recommend products or services based on customer needs.-Follow-up:-Ensure customer issues are fully resolved, follow up as needed, and confirm customer satisfaction.Collaboration:-Work closely with other departments (sales, technical support, etc.) to address customer needs.Feedback Collection:Gather customer feedback and suggest improvements to enhance customer experience.Required Skills:Communication: Strong verbal and written communication skills to effectively interact with customers.Problem-Solving: Ability to think quickly and resolve customer issues.Multitasking: Ability to handle multiple customer requests simultaneously.Empathy: Understanding and patience when dealing with frustrated or upset customersTechnical Skills: Proficient in using customer service software, CRM tools, and other communication platforms.Attention to Detail: Ensure accuracy in customer data and service delivery.Education and Experience:High school diploma or equivalent (some positions may require a college degree).Previous customer service or retail experience is a plus, though not always required.Training may be provided for specific company systems or products.Work Environment:Typically works in an office or call center environment.May involve evening, weekend, or holiday shifts depending on the company’s hours.Career Growth:Opportunities for advancement to positions such as senior customer service representative, customer service manager, or supervisor.A well-rounded CSR contributes to a positive customer experience, which is critical for the brand's reputation and customer loyalty.
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Call Center Agent
4 months ago
Cebu City, Philippines Neksjob Corporation Full timeJoin our dynamic team as a Call Center Agent! No BPO experience is needed. Providing excellent customer service, and resolving customer inquiries. We offer comprehensive training and a supportive work environment.
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Call Center Agent
2 months ago
Quezon City, Philippines Neksjob Philippines Full timeCall Center Agent Financial Account - Vertis North Site / Apply Now / 19kCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers,...
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Call Center Agent
4 months ago
Quezon City, Philippines Neksjob Philippines Full timeCall Center Agent Financial Account - Vertis North Site / Apply Now / 19k Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers,...
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Call Center Agent
4 months ago
Quezon City, Philippines Neksjob Philippines Full timeCall Center Agent Financial Account - Vertis North Site / Apply Now / 19k Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers,...
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Join Now
4 days ago
Pasig City, Philippines Neks Job Philippines Full timeJoin Now - Call Center Agent - START ASAP / Without Call Center Agent SP:21,000Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from...
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Call Center Agent
3 months ago
Davao City, Philippines Neksjob Corporation Full timeCall Center Agent (with experience) Duties/Responsibilities:Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for?At least High School Grad (old curriculum) / SHS Grad (new curriculum)With at least 7 months...
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Call Center Agent
3 months ago
Davao City, Philippines Neksjob Corporation Full timeCall Center Agent (with experience) Duties/Responsibilities: Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for? At least High School Grad (old curriculum) / SHS Grad (new curriculum) With at least 7...
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Call Center Agent
3 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for English-speaking call center agents in Cebu City.Minimum qualifications:*At least HS grad*Must be conversant in English*With or without experience*Must be able to work on shifting (any) schedule*Must be willing to work on site in Cebu CityInterviews are done over-the-phone.
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Hiring - Call Center Agent (Davao)
4 days ago
Davao City, Philippines Neksjob Full timeJoin our dynamic team as a Call Center Agent! No BPO experience is needed. Providing excellent customer service and resolving customer inquiries. We offer comprehensive training and a supportive work environment.Qualifications:-At least HS/SHS grad-With at least 1 year call center experience-Has good customer service orientation-Has good communication and...
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Hiring - Call Center Agent (Davao)
4 days ago
Davao city, Philippines Neksjob Full timeJoin our dynamic team as a Call Center Agent! No BPO experience is needed. Providing excellent customer service and resolving customer inquiries. We offer comprehensive training and a supportive work environment. Qualifications: -At least HS/SHS grad -With at least 1 year call center experience -Has good customer service orientation -Has good communication...
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Unlock Your Potential as a Call Center Agent
1 month ago
Davao City, Davao, Philippines Neksjob Philippines Full timeAt Neksjob Philippines, we offer an exciting opportunity for individuals to kick-start their career as a Call Center Agent. With a competitive salary of 17,000 PHP per month, you'll be part of a dynamic team that values passion and dedication over experience.About the RoleAs a Call Center Agent, your primary responsibility will be to provide exceptional...
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Hiring - Call Center Agent (Davao)
5 days ago
davao city, Philippines Neksjob Full timeJoin our dynamic team as a Call Center Agent! No BPO experience is needed. Providing excellent customer service and resolving customer inquiries. We offer comprehensive training and a supportive work environment. Qualifications: -At least HS/SHS grad -With at least 1 year call center experience -Has good customer service orientation -Has good communication...
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Call Center Agent
3 months ago
Taguig City, Philippines KLP Group Full timeURGENT HIRING!!! LOCAL ACCOUNT CALL CENTER AGENT DAY SHIFT / LOCAL ACCOUNT One Interview only No exam/ no assessment QUALIFICATIONS: HS/SHS/ College graduate Can START ASAP Location: Bayani Road, Taguig City Salary: P18,000.00 above plus incentive/commission Commission Full government benefits; Company outings; Professional training OFFICE-BASED...
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Call Center Agent
3 months ago
Davao City, Philippines Neksjob Corporation Full timeCall Center Agent (with experience) Duties/Responsibilities: Answering incoming calls from customers, listening attentively to their concerns or questions, providing accurate and helpful information, and resolving customer issues or complaints. What are we looking for? At least High School Grad (old curriculum) / SHS Grad (new curriculum) With at least 7...
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Call Center Agent
1 month ago
Eastwood Libis, Quezon City, Philippines Nityo Infotech Services Philippines Inc. Full timeWe are seeking a skilled Call Center Agent to join our team at Nityo Infotech Services Philippines Inc. in Eastwood Libis, Quezon City. As a Call Center Agent, you will be responsible for providing exceptional customer service support to policy holders, agents, and new customers.Key Responsibilities:Answering customer queries and dealing with...
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Call Center Agent
4 days ago
Pasig City, Philippines Neksjob Full timeCall Center Agent (Apply Now )Attracts potential customers by answering product and service questions; and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. ...
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Telco Call Center Agent
2 months ago
Quezon City, Philippines Neksjob Full timeJoin our team as a Telco Account Call Center Agent and be a pivotal part of our telecommunications service delivery. As an agent, you'll handle a diverse range of customer inquiries, account management tasks, and technical support issues over the phone. Your responsibilities will include resolving billing disputes, managing account modifications, and...
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Call Center
3 months ago
Cebu City, Philippines Neksjob Corporation Full timeWE ARE HIRING! Call Center Agent -With/ Without BPO ExperienceRetail Account CEBU IT PARKDuties/ResponsibilitiesResponsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.
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Be a
2 months ago
Quezon City, Philippines Neksjob Full timeDon’t settle for less! Be a - Call Center Agent - With Experience - Quezon Site - Up to 24kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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Be a
2 months ago
Quezon City, Philippines Neksjob Full timeDon’t settle for less! Be a - Call Center Agent - With Experience - Quezon City Site - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
