BPO MIS

1 week ago

Angeles, Philippines TASQ Staffing Solutions Full time

**About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of experience in MIS/RTA, preferably within BPO or shared services environments. - Exposure to scheduling, capacity planning, forecasting, and reporting. - Proficiency with MIS scheduling tools such as Power BI, VBA, macros, and Excel. - Strong proficiency in MS Office tools, especially Excel. - Flexibility to work in rotating shifts. - Willingness to work on-site in Clark. - Able to start immediately. **Responsibilities:** - Ensure the workforce of business partners is optimally staffed by developing forecast and staffing models, providing analytical support for business initiatives and market conditions, and offering recommendations to aid decision-making. - Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities. - Build effective relationships with business partners by proactively communicating trends or concerns and supporting recommendations with data. - Collaborate with business partners to identify upcoming initiatives or changes that could impact volume or staffing; analyze how changes in business drivers will influence staffing requirements. - Create volume forecasts for inbound contact center or processing departments; update and maintain forecasting models using both standard and advanced statistical techniques. - Regularly evaluate staffing drivers such as volume, handle time, shrinkage, and occupancy against plans; inform relevant stakeholders and suggest corrective actions as needed.

  • Bpo Mis

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    Angeles, Philippines TASQ Staffing Solutions Full time

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    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱108,000 - ₱162,000 per year

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    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

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