Team Manager

3 days ago

Davao City, Philippines TalentSync Training and Developement Full time

Join the dynamic team as a Team Manager (Work from home). In this exciting role, you will lead and motivate a talented team of administrative professionals, ensuring seamless operations and exceptional customer service. With the flexibility of working remotely, you'll have the opportunity to thrive in a supportive and collaborative environment.What you'll be doing:• Monitors team performance and oversees day-to-day operations• Maintains an in-depth knowledge of account/s• Provides feedback and coaching to a team of Virtual Assistants• Provides weekly or bi-weekly performance coaching• Drives performance, motivates and reinforces teamwork• Communicates relevant information to the team on a timely basis• Conducts up-training on process and policies update as needed• Monitors and evaluates phone calls and emails for quality assurance• Provide feedback and quality evaluation coaching weekly• Provides team performance reports and analysis• Conducts employee performance review with Ops Manager• Recognizes high performance and rewards accomplishmentsWhat we're looking for:• Should be residing in Davao City• Completed Bachelor's Degree from any accredited university• At least 2 years of people leadership experience with teams of 20-30 associates• English language fluency• Customer Service, Sales or Collections Experience• Six Sigma Certifications (White Belt to Black Belt) are plus factors including Project Management SkillsEQUIPMENT REQUIREMENT:Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line.Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used.Internet service provider must be either PLDT, Sky, Globe or Converge.Internet device (Modem/Router) must be LAN capable.Should have a dedicated workspace or an office-like room at home.Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.What we offer:We are committed to fostering a culture of growth, development, and work-life balance. Our comprehensive benefits package includes:50,000-60,000 Salary Offer• Up to 100k Sign-on bonus • Premium Equipment provided including UPS for outages and desktop• With Internet Allowance• With Rice Allowance• Government-mandated and HMO Benefits• Medical Spending Account• Life and Personal Accident Insurance• Employee Assistance Program• Paid annual vacation and sick leaves• Other leave creditsJoin our growing team and be a part of our success story.Apply Now

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