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Electronics and Technical Assistant

4 weeks ago

Makati City, National Capital Region, Philippines TRADE-UP INTERNATIONAL, INC. Full time
Job Summary:

Technical Assistant plays a vital role in providing technical support and assistance to the Technical Repair Head and responsible for performing clerical functions including filing, composing emails, printing documents, and inventory of repair parts.

Duties and Responsibilities:

a. Receive or frequently pick up unit from client and issue transmittal document with corresponding unit model, serial number and accessories included.

b. Assess for repair units and take pictures of faulty part as proof to client.

c. Make a checklist of procedures that needs to be done including parts to be replaced.

d. Provide an Assessment Summary Report to client that includes company information, unit details, repair procedures, faults found, parts to be replaced, and picture proof of faulty.

e. Produce a proposal for client with labor and faulty parts.

f. Receive Purchase Order and have it checked if amount reflected is the same as quoted.

g. Repair units and provide necessary documents (Delivery Receipt, Repair Summary Report, Splice Test Report, Purchase Order)

h. Schedule the pickup or delivery of the repaired units.

i. Frequently deliver unit to client and test upon request.

j. Follow up overdue repair payments.

k. Update all the parts used from time to time to ensure the inventory of the parts.

l. Generate the excel file to make list of low in stock parts to be replenished.

m. Receive mails, Invoice, SOA (Statement of Account) etc. and forward to respective recipients.

n. Attend to the needs and request of Superiors especially with regards to repair.

o. Monitor all units that are due for calibration.

p. Ensure software of all purchased units are updated to latest before the delivery schedule and put necessary stickers for warranty purposes.

q. Keep the repair documents complete for transparency.

r. Provide necessary documents of the repaired units to finance officer for Billing/Invoice issuance.

s. Printing and Filing documents.

t. Composing emails.

Skills Needed:

Proficient in MS Office application
Adept or eager to learn at diagnosing and resolving technical issues in case-to-case basis situations.
Client focus; ability to communicate with customers and co-workers in a professional and courteous manner
Time management, ability to finish tasks on time or ahead of time; work with scheduled deadlines
Skills in oral and written communications.
Ability to pay close attention to details.
Working Conditions:

· Regularly present to the office Mondays to Friday (8:00am to 5:00pm)

· Occasionally required to deliver and pickup units to client's office.

· Willing to learn how to repair a fusion machine and fiber cleaver.

Schedule:
Monday to Friday