Bilingual Appointment Setter

1 month ago


Makati, Philippines Talenthero Full time

The Bilingual Appointment Setter is responsible for scheduling appointments for English- and Spanish-speaking patients. This role acts as the initial point of contact for patients seeking to book appointments with our physicians. The ideal candidate must be fluent in both English and Spanish, with excellent communication and customer service skills.Key Responsibilities:Patient outbound and inbound callsEffectively communicate with patients and schedule appropriate appointmentsAccurately enter patient information and appointment details into the systemManage the physician's schedules and make adjustments as needed to accommodate patient requestsProvide information about insurance coverage, billing, and other practice policies as requiredHandle patient inquiries, messages, and follow-up calls in a timely and courteous mannerMaintain patient confidentialityPerform other administrative duties as assignedQualifications:Fluency in both English and Spanish (written and verbal)Excellent communication and interpersonal skillsStrong customer service orientationProficiency in using scheduler and relevant software/toolsCan work graveyard shift, can start asapPrevious experience in a healthcare setting or customer service role is an advantage



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