Client Retention Specialist Back End

2 weeks ago


Makati City, National Capital Region, Philippines JOB MATCHMAKER Full time

Salary Offer: P18,000/month (depends on experience and qualifications)(Makati Office)Work Schedule: 8:30am-5:30pmJob Qualifications:1. Bachelor's degree in business, marketing, sales, or a related field2. With pleasing personality and excellent communication skills3. Years of relevant experience: at least 1-year administrative work4. Area/s of experience: HMO experience is a plus5. Knowledge: Proficiency in using office software (Microsoft Office)6. Organizational Skills7. Preferably can drive 4-wheels, with valid driver's licenseJob Description1. PHONE CALLSa. Handle phone calls from clients, specifically addressing routine concernsb. Coordinate with the Front-End Team for meeting-related concernsc. Collaborate with other departments, to resolve client concerns efficiently and effectively.d. Provide guidelines and procedures to troubleshoot and resolve common issues2. EMAIL MANAGEMENT3. MAF (Coordination with Front End Team)a. The Back End Team will coordinate with the Front-End Team to obtain the signed contractand Renewal List for a renewed account.4. AMLA REQUIREMENTS Account Identification and Initial Follow-Up Document Tracking and Reminder System Follow-Up Communication5. MEMORANDUM OF AGREEMENTa. Coordinate the contract signing process with clients, ensuring all required signatures areobtained.6. REIMBURSEMENT MONITORING7. SMARTSHEET MONITORING



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