Mandarin Service Desk

1 week ago

Pasay, Philippines J-K Network Services Full time

Company Profile: A global BPO firm providing technology-driven and business-oriented solutions to its clients.

Position: Mandarin Service Desk (Blended U.S Account)
Company Industry: Multinational Consulting Company
Work Location: Pasay City
Work Schedule: Shifting Schedule
Salary: Php 90,000
Work Set Up: On-site during probationary, Hybrid upon regularization

BENEFITS:
- 13th Month Pay
- Sick leave & Vacation Leave
- HMO
- Government Mandated Benefits
- Laptop provided

REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
- Open to undergraduates and degree holder.
- Having experience in a Technical Help Desk is a big advantage.
- Having experience in Customer Services.
- Knowledgeable in supporting the following hardware and software: PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).

RESPONSIBILITIES OF THE JOB APPLICATION:
- Mandarin Service Desk is responsible for providing phone support to troubleshoot hardware, software, and network issues.
- Applies understanding and knowledge of information systems products and services to assist users.
- Investigate and resolve user questions and technical issues.
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Prioritize and escalate issues following company procedures.

RECRUITMENT PROCESS:
- Paper Screening
- HR Interview
- Language Assessment
- Final Interview
- Job Offer

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