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Team Leader

4 weeks ago

Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
About the role
We are seeking an exceptional Team Leader to join our dynamic Call Centre & Customer Service team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will play a vital role in overseeing a team of customer service professionals, ensuring they deliver outstanding support to our valued clients. This is a full-time position (graveyard shift) with opportunities for growth and development within our company.

What you'll be doing
Lead, motivate and develop a team of customer service agents to achieve and exceed performance targets
Monitor and assess team and individual performance, providing constructive feedback and coaching to drive continuous improvement
Manage the day-to-day operations of your team, including scheduling, workload distribution and quality assurance
Collaborate with cross-functional teams to identify and implement process improvements
Foster a positive and engaging work environment that promotes teamwork, innovation and exceptional customer service
Effectively escalate and resolve complex customer issues, setting an example for your team
Participate in the recruitment and training of new team members

What we're looking for
At least more than 1 year Team Lead experience handling an inbound account, supervisory or team leader role within a call centre or customer service environment (Preferably Female)
Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
Proficient in data analysis and reporting to measure and monitor team performance
Adaptable and able to thrive in a fast-paced, dynamic environment
Passionate about developing and empowering your team to reach their full potential

What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career advancement and professional development
Comprehensive health and wellness benefits
Flexible working arrangements to support work-life balance
A collaborative and supportive team environment
Recognition and reward programs to celebrate success

About us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions. With a focus on innovation, quality, and customer satisfaction, we have established a strong reputation in the industry. Our team of dedicated professionals are the driving force behind our success, and we are committed to providing them with the support and resources they need to thrive.

If you are an experienced Team Leader with a passion for delivering exceptional customer service, we encourage you to apply now and be a part of our dynamic team.