Technical Support Engineer

1 week ago

Olongapo, Philippines JAV Resource Corporation Full time

Join our growing Team as a Technical Support Engineer

Are you an Electrical Engineer tired of working in the field? Do you prefer the comfort of an air-conditioned office over the harsh sun and unpredictable rain? We've got the perfect opportunity for you

We're looking for a dedicated and skilled Technical Support Engineer to join our dynamic team. This isn't your typical field-based engineering role. Instead, you'll be working in our well-equipped office, collaborating with co-engineers, providing crucial technical support and solutions to our clients.

The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.

Location : Olongapo City, Zambales

Work Set-up : in-person, office job

What You'll Do:

Provide expert technical support: You'll be the go-to person for our clients, helping them troubleshoot and resolve issues with their solar inverter and/or battery.
Collaborate with a team: Work closely with our equally dynamic engineers to collaborate and provide comprehensive solutions for our clients and stakeholders.
Innovate and learn: Stay ahead of the curve by continuously learning about our latest technologies and developing creative solutions for complex problems.

What We're Looking For:

A Bachelor's degree in Electrical Engineering, Electronics and Communications Engineering or other related courses.
Licensed and non-licensed are very much welcome to apply
Strong problem-solving skills and a knack for explaining complex technical information
Excellent communication skills, both written and verbal; can express thoughts and ideas confidently in English
A passion for technology and a desire to help others
Previous experience in a technical support role is a plus, but not required.

Why You'll Love This Job:

Work-life balance: Enjoy a consistent, office-based schedule without the demands of unpredictable field work.
Comfortable environment: Say goodbye to sun hats and rain gear You'll work in a climate-controlled, professional setting.
Career growth: We invest in our employees and offer opportunities for professional development and advancement.
Competitive salary and benefits: We offer a great compensation package that recognizes your skills and hard work.

If you are a licensed Electrical Engineer or a graduate of Electrical Engineering looking for a change and want to apply your skills in a new, exciting way, we want to hear from you Apply now to become our next Technical Support Engineer and start a rewarding new chapter in your career.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Ability to commute/relocate

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