Service Manager

4 weeks ago

Pasig, Philippines HR Primo Management Services Full time

Job Summary:
We are seeking a highly experienced and results-driven Service Manager to lead and oversee the day-to-day operations of our service department. The ideal candidate will ensure efficient implementation of standard operating procedures, provide outstanding customer service, and continuously improve service performance. This role demands strong leadership, technical expertise in automotive services, and a proactive approach to problem-solving and team development.
Key Responsibilities:
• Ensure full compliance with the Service Flowchart, Operations Manual, Procedures, and Company Policies across the service department.
• Lead by example in upholding company values, policies, and professional standards while supervising office staff, frontliners, and workshop personnel.
• Represent the company in addressing customer issues, concerns, and complaints, providing timely and effective resolutions.
• Conduct regular staff reviews to identify training needs, drive development, and maintain open communication.
• Monitor and report on operational performance, including departmental audits, security measures, and budget adherence.
• Recommend and implement process improvements based on operational findings, customer feedback, and audits.
• Ensure accurate and timely job billing, collection of receivables, and identification of recurring operational issues.
• Support revenue growth through upselling of services, labor, and parts while fostering a strong customer service culture.


Qualifications:
• Bachelor’s degree in Engineering (Mechanical, Electrical, ECE) or Business Management-related fields.
• Minimum of 3 years’ supervisory or managerial experience in an automotive dealership service department.
• Strong technical knowledge of automotive repair, diagnostics, and service operations.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) with experience in performance reporting and business presentations.
• Excellent verbal and written communication skills; highly analytical and detail-oriented.
• Proven leadership and team management skills with the ability to drive performance and uphold company standards.
• Self-motivated, resourceful, and committed to continuous improvement.
• Ability to enforce company policies and apply sanctions in accordance with the Company Handbook.

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

  • Service Manager

    2 weeks ago

    Pasig City, Philippines HR Primo Management Services Full time

    Job Summary: We are seeking a highly experienced and results-driven Service Manager to lead and oversee the day-to-day operations of our service department. The ideal candidate will ensure efficient implementation of standard operating procedures, provide outstanding customer service, and continuously improve service performance. This role demands strong...

  • Service Manager

    3 days ago

    Pasig City, Philippines HR Primo Management Services Full time

    Job Summary: We are seeking a highly experienced and results-driven Service Manager to lead and oversee the day-to-day operations of our service department. The ideal candidate will ensure efficient implementation of standard operating procedures, provide outstanding customer service, and continuously improve service performance. This role demands strong...

  • Customer Service Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time

    Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...

  • Procurement Manager for IT Services

    2 weeks ago

    Pasig, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

    PROCUREMENT MANAGER for IT ServicesWork Location: Ortigas, PasigSet-Up: Hybrid (2 days onsite, 3 days WFH), Morning ShiftROLE OVERVIEWThe Procurement Manager is responsible for leading strategic sourcing activities across assigned categories and ensuring that the organization works with the most capable, reliable, and cost-competitive suppliers. The role...

  • Procurement Manager for IT Services

    2 weeks ago

    Pasig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    Work Schedule: Monday to Friday (2 days onsite, 3 days wfh) Location: Ortigas Industry: F&B IndustryThe Procurement Manager leads strategic sourcing, manages the full procurement cycle, and ensures partnerships with reliable, cost-effective suppliers. They collaborate with internal teams and external vendors to secure supply, drive cost efficiencies, and...

  • Procurement Manager for IT Services

    2 weeks ago

    Pasig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    Work Schedule: Monday to Friday (2 days onsite, 3 days wfh)Location: OrtigasIndustry: F&B IndustryThe Procurement Manager leads strategic sourcing, manages the full procurement cycle, and ensures partnerships with reliable, cost-effective suppliers. They collaborate with internal teams and external vendors to secure supply, drive cost efficiencies, and...

  • IT Service Management Team Leader

    4 weeks ago

    Pasig, Philippines enablesGROUP Full time

    Role Summary The ITSM Team Leader will provide leadership and oversight for IT service delivery across the JPAC region, ensuring high-quality support and alignment with global IT Service Management processes. This role is responsible for managing a team of support engineers, coordinating with global IT leadership, and engaging with business stakeholders to...

  • IT Service Management Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time $40,000 - $80,000 per year

    Role SummaryThe ITSM Team Leader will provide leadership and oversight for IT service delivery across the JPAC region, ensuring high-quality support and alignment with global IT Service Management processes. This role is responsible for managing a team of support engineers, coordinating with global IT leadership, and engaging with business stakeholders to...

  • Service Delivery Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    What's in store if you consider this opportunity?Performance Based IncentiveCompetitive leave entitlementFlexible Working HoursYearly Christmas BasketYearly Anniversary TokenInternational Travel IncentiveRetirement PlanSupport for Career Development and EnhancementPromotion of Work-Life BalanceFamily-Oriented Organizational CultureWe are seeking a highly...