Team Lead

3 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

Operations Supervisor Travel/Airline (Taguig) | Onsite Location: McKinley West, Taguig Work Setup: Onsite Shift Schedule: Night Shift Start Date: ASAP Role Overview: We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion for people management, strong operational insight, and a commitment to delivering exceptional customer experiences. Key Responsibilities: Team Leadership: Effectively manage and lead a team of customer service agents to meet and exceed performance targets, ensuring high service quality and operational efficiency. Coaching & Development: Provide regular feedback, mentoring, and training to support professional growth and skill enhancement. Performance Monitoring: Track and analyze team and individual performance metrics; implement strategies to drive continuous improvement. Team Engagement: Cultivate a positive, collaborative, and accountable team environment. Subject Matter Expertise: Serve as a point of escalation and provide expert guidance on complex customer issues and inquiries. Cross-functional Collaboration: Work closely with internal teams and stakeholders to ensure seamless operations and an exceptional customer experience. Operational Oversight: Supervise daily operations including scheduling, workload distribution, and performance monitoring. Ensure compliance with company policies, safety standards, and legal requirements. Identify workflow bottlenecks and recommend improvements to optimize productivity. Monitor KPIs and report progress and performance updates to management. Oversee resource allocation and support budget management activities. Qualifications: Minimum of 1-2 years experience in a supervisory or team lead role within a contact center or customer service environment (preferably in the travel or airline industry). Strong leadership, communication, and problem-solving skills. Ability to coach and motivate team members in a fast-paced environment. Proficient in analyzing data and performance metrics to inform decisions. Willingness to work onsite on a night shift schedule. Immediate availability is highly preferred.

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines SpringSkill Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Team Lead – ED / Surgery CodingLocation: Taguig.Salary: NegotiableAbout the RoleWe are seeking an experienced Team Lead – ED / Surgery Coding to oversee the daily operations of a coding and auditing team. The ideal candidate will have proven expertise in Emergency Department (ED) Facility, Surgery, and Observation Coding, combined with strong...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

    REQ 26/08/2025IT EngineeringTaguig, FilipijnenING HubsING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

    REQ 26/08/2025IT EngineeringTaguig, FilipijnenING HubsAt ING we value and support our employees before recruiting eternal talent. If you think this vacancy is the right net step in your ING career, we'd encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Operations Supervisor Travel/Airline (Taguig) | Onsite Location: McKinley West, Taguig Work Setup: Onsite Shift Schedule: Night Shift Start Date: ASAP Role Overview: We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱300,000 - ₱600,000 per year

    About the job: Team Lead (McKinley West Taguig) | Hybrid Work Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training Location: McKinley West, Taguig Shift: Night Shift Schedule: Weekends Off Nature of Work: Voice Requirements:Any College Degree is required. Must have a minimum of 3 years of experience...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Team Lead

    7 days ago

    Taguig, National Capital Region, Philippines R1 RCM Full time ₱1,500,000 - ₱2,500,000 per year

    As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards. You'll monitor calls, analyze performance data, and collaborate with operations to elevate service quality.Your Key ResponsibilitiesMonitor and evaluate customer calls and interactions using QA toolsAnalyze performance...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually. **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses ...