Mice Manager

WORK LOCATION: Makati City
SALARY: 50k or above

JOB DESCRIPTION / RESPONSIBILITIES:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning, broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation of diversity.

QUALIFICATIONS:

• Relevant work experience of at least 10 years in the travel industry.

• Working knowledge of flight reservation systems, hotel reservations and online booking tools.

• Possesses a wide network of contacts in the travel industry including competitor agencies, travel suppliers and service providers.

• Strong communication skills on verbal and non-verbal communication such as speaking, listening, writing and understanding body language.

• People management skills.

• Entrepreneurial mindset.

• Strong work ethic, a dedication to the morals of hard work, responsibility and integrity in the workplace.

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