System Administrator

4 days ago

Cebu City, Philippines Intelligent Technical Solutions (ITS) Full time

Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians

Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.

Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.

Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification

  • Systems Administrator

    3 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Systems Administrator, you will be involved in working on network connectivity issues, server room build outs, Exchange migrations, merger and acquisitions project team participation, handling...

  • Systems Administrator

    2 weeks ago

    Cebu City, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Systems Administrator , you will be involved in working on network connectivity issues, server room build outs, Exchange migrations, merger and acquisitions project team participation, handling...

  • System Administrator

    4 days ago

    Cebu City, Philippines Shipnow Information Technology PTY. LTD. Full time

    About the Role We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support...

  • System Administrator

    2 weeks ago

    Cebu, Philippines Shipnow Information Technology PTY. LTD. Full time

    About the Role We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support...

  • Systems Administrator

    3 days ago

    Cebu City, Central Visayas, Philippines Micro-D International Full time ₱240,000 per year

    Primary Role● Windows Server OS Administration (Win2012 and up)● LINUX/UNIX Server OS Administration (RHEL/OEL/CentOS)● Vulnerability mitigation/patching on Windows and Linux environmentSecondary Role● Systems monitoring using enterprise monitoring system● 1st level troubleshooting (Server/Infrastructure)● EscalationWorking knowledge in● Basic...

  • Systems Administrator

    4 weeks ago

    Cebu City, Central Visayas, Philippines Web Full time

    System Administrator About Us:Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, , and many others. We help...

  • Systems Administrator

    2 weeks ago

    Cebu City, Philippines Web.com Full time

    System Administrator About Us:Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, Crazy Domains, HostGator, Network Solutions, Register.com,...

  • Senior Systems Administrator

    3 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    About the job Senior Systems AdministratorOur US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Senior Systems Administrator, your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations,...

  • Senior Systems Administrator

    2 weeks ago

    Cebu City, Philippines Tahche Outsourcing Services Inc Full time

    About the job Senior Systems Administrator Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Senior Systems Administrator , your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations,...

  • Systems Administrator

    2 days ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job HighlightsExposure to the latest cloud technologies from Microsoft 365 to generative AI to cyber security.Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.Exceptional company culture. A++ morale score.Fun, friendly and collaborative office culture a minutes'...